Green Quadrant: Workplace Systems Integrators 2023

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Executive Summary

This report provides a detailed, fact-based comparison of the 12 most prominent workplace systems integrators available in the market. Workplace systems integrators provide consulting and implementation services for various technology and software solutions to help clients improve workplace productivity, employee experience and building efficiency. Based on the proprietary Verdantix Green Quadrant methodology, our research spanned 90-minute live briefings, customer interviews, vendor responses to an 82-point questionnaire and data from a survey of 350 real estate decision-makers. The analysis finds that the leaders in the market are offering comprehensive systems integration services that enable their customers to get value from multiple technologies, including integrated workplace management systems (IWMS), workplace mobile apps and Internet of Things (IoT) technologies. The evaluation of service provider capabilities and market momentum reveals that five firms — Accenture, Cognizant, Deloitte, EY and JLL — currently lead the market, while other providers have strong capabilities in specific areas, such as access control, operational technology systems and energy management. Real estate executives and landlords should use this report to help them select the implementation partner best suited to meet their workplace needs.

Table of contents

The state of the workplace systems integration market
The scope of workplace systems integration continues to broaden
Integrators are investing in energy and data management capabilities to address customer pain points and future real estate portfolio needs
Customers must be aware of variations in service provider strategies
Firms are engaging workplace systems integrators to help improve hybrid experiences and optimize real estate portfolios
Real estate strategies focus on optimizing costs, employee experiences and hybrid working programmes
Customers emphasize systems integrators’ support services and understanding of their business when evaluating providers
Green Quadrant for workplace systems integrators
Green Quadrant methodology
Evaluated firms and selection criteria
Evaluation criteria for workplace systems integrators
Accenture provides market-leading services for large-scale IoT platform and energy management implementations
AMS Workplace Technology applies IWMS/CPIP and facility management process expertise to deliver end-to-end deployments
Through its Digital Solutions departments, AREMIS helps enable a digital workplace with IWMS/CPIP implementation and workplace services
Cognizant provides end-to-end workplace system integration services with market-leading technical expertise and enhanced customer time-to-value
Deloitte’s market-leading consulting and technical services enable end-to-end real estate portfolio transformation projects
eCIFM establishes new partnerships in the IWMS/CPIP market to provide clients with more options
EY combines real estate and technical expertise to deliver comprehensive, market-leading services and customized solutions
Horizant combines technical and industry-specific expertise to offer IWMS/CPIP implementation services
JLL provides market-leading IT consulting and software deployment services for workplace management solutions
Ricoh offers tailorable workplace services and solutions to drive workplace digitization projects
ROI Consulting Group delivers IoT-enabled IWMS/CPIP platforms and continuous improvements with support services
Vanti, a workplace-focused master systems integrator, enables intelligent, connected offices and process automation

Table of figures

Figure 1. Service lines and technology categories evaluated
Figure 2. Workplace systems integrators landscape and provider backgrounds
Figure 3. Ranking of real estate objectives over the next three years
Figure 4. Corporate real estate executive initiatives and investment trends
Figure 5. Capabilities criteria for workplace systems integrators
Figure 6. Momentum criteria for workplace systems integrators
Figure 7. Capability criteria scores for workplace systems integrators
Figure 8. Momentum criteria scores for workplace systems integrators
Figure 9. Green Quadrant for workplace systems integrators 2023

Organisations mentioned

Accenture, Advanced Technology Group (ATG), Albertsons, Amazon, AMS Workplace Technology, AppSense, Arabesque, ARCHIBUS, AREMIS, Atos, Atrius, Autodesk, AVC, AVEVA, AWS, Basking, BGIS, Building Engines, Butlr, CAFM Resources, CBRE, CBRE|ESI, Cenero, Chevron, Cisco, City of Dallas, CleanRobotics, Cognizant, Comfy, Commuty, Condeco, Content+Cloud, Corelia, CoreNet, CrowdComfort, Cushman & Wakefield, Deloitte, Deloitte Digital, Disruptive Technologies, easyJet, eCIFM Solutions, EcoVadis, Edmonton Public School Division (EPS), Enlighted, Envio, Envizi, Eptura, EvoEco, Evolve FM, EY, FieldFLEX, Fisheries and Oceans Canada, Flannery Plant Hire, FM:Systems, Foncière Magellan, Fortune, Freespace, Fresno Unified School District, General Electric (GE), Google, Government of Saskatchewan, Grafana, GSK Vaccines, Haltian, Hammersmith and Fulham Council, Hank, HELLA Aglaia, Hewlett Packard Enterprise, Honeywell, Horizant, House of Commons of Canada, HqO, HubStar, Hydro Ottawa, IAdea, IBM, IM Group, Impec Group, Infogrid, Informa, Integrated Environmental Solutions (IES), Intelex, International Facility Management Association (IFMA), International Organization for Standardization (ISO), iOFFICE, JLL, Johnson Controls (JCI), KODE Labs, KPMG, Locatee, LocusLabs, MACRO (a Savills company), Mapsted, Metrikus, Microshare, Microsoft, Midlands Engine Investment Fund, Modo Labs, MRI Software, National Research Council Canada, Nordomatic, NTT DATA, Nuvolo, OccupEye, OpenAI, Orange, Palantir, Pamafe IT, Paradise Birmingham, Paris Aéroport, PFH Technology Group, Planon, PointGrab, Portland Public Schools, PTC, Pure AV, PwC, Raet, Relogix, Rentacrate, Richard L Hoffman and Associates, RICOH, ROI Consulting Group, Royal Institute of British Architects (RIBA), SAP, Schneider Electric, ScreenCloud, Serraview, ServiceNow, Snowflake, Sodexo, SoFi Stadium, SpaceIQ, Spica Technologies, SwiftConnect, Tango, Tata Consultancy Services, The Clarient Group, Thingworx, Toogethr, Tridium, UBS, University of Nebraska-Lincoln, US Federal Reserve System, Vanti, VergeSense, Visma, VMWare, Wipro, World Bank, Wx Solutions, X20, Xovis, XY Sense, Yardi, Yondr, Z#BRE

About the authors

Joy Trinquet

Senior Analyst
Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intelligence platforms (IWMS/CPIP), building systems integrators, and space and workplace management solutions. Joy joined Verdantix in 2019, having previously worked at BNP Paribas Asset Management as a business development intern. She earned a BA degree in Economics with a concentration on policy, as well as dual minors in computer science and business studies, from New York University.

Rodolphe d’Arjuzon

MD and Global Head of Research
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from the University of Cambridge.

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