Strategic Focus: The Latest Wave Of CMMS Investment Is Upon Us

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Executive Summary

Computerized maintenance management systems (CMMS) are utilized in building operations to assist facilities management teams with digitized asset and maintenance management. The CMMS market is mature and many solutions in use today have existed for several years, with stagnant functionality. Findings from the latest Verdantix global corporate survey of real estate executives reveal that buyers are looking to invest in their maintenance solutions, with a significant proportion seeking to replace their existing solution entirely. This is being driven by advancements in solutions with new functionality and integrations, alongside external financial and sustainability pressures.

This report should be leveraged by existing users of CMMS software, and those in facilities management positions, to better understand the evolving functionality of this traditionally stagnant software and the primary drivers behind changing investment plans. Verdantix has adopted a forward-looking approach and – through vendor interviews, desk research and interviews with maintenance decision-makers – established a key priority list to assist users with solution selection criteria.

Table of contents

Buyers are investing in their maintenance solutions
CMMS has become an essential element of efficient building operations
Executives are opting to replace their existing CMMS solutions
The future of maintenance management looks bright
The key watch-its for users looking to upgrade their solutions

Table of figures

Figure 1. Outcomes of a CMMS
Figure 2. The maintenance pyramid
Figure 3. A CMMS is integration-rich
Figure 4. Change in spend on CMMS in 2024

About the authors

Harry Wilson

Industry Analyst
Harry is an Industry Analyst in the Verdantix Smart Buildings practice. His current research agenda focuses on emerging solutions for building energy management, alongside strategies for building decarbonization. Prior to joining Verdantix, Harry worked as a mechanical engineer at Arup, where he specialized in the design of net zero facilities across the commercial, science and technology sectors. He holds an MEng in Mechanical Engineering from the University of Nottingham.

Claire Stephens

Research Director, Smart Buildings
Claire Stephens is Research Director of the Smart Buildings team. With 18 years of experience in the sector, Claire is recognized as an expert in industries that make up the built environment, in particular, corporate and commercial real estate, and workplace and sustainability technologies. At Verdantix, Claire will be digging into building technology for building owners, occupiers and investors, focusing on how to support them in reaching their ESG objectives. Prior to her arrival at Verdantix, Claire launched Asia’s first corporate real estate, green building and building technology publications. She has also delivered full lifecycle real estate consultancy services covering a broad range of asset types in industries including financial services, oil and gas, pharmaceuticals, technology, consumer goods, media, retail and hospitality.

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