Redefining Occupant Experience With Geographic Information System Software

  • Blog
  • Smart Buildings

Redefining Occupant Experience With Geographic Information System Software

Geographic information system (GIS) software has become integrated in our daily lives through applications such as Google Maps and Waze. However, its utilization across real estate’s varied asset types remains limited. For many organizations and facilities managers (FMs), navigating increasing volumes of complex geospatial data is a challenging task. With the geospatial data market predicted to be worth $681 billion by 2025 and $1.14 trillion by 2030, and growing applications for real estate use cases, visualization software is a growing priority among executives (see Market Insight: Geospatial Data Providers’ Opportunity In The Climate Risk Space).

To help vendors capitalize on shifting demands among real estate managers and FMs, Verdantix has released its Strategic Focus: GIS Holds The Power To Transform Occupant Experience. This report sets out how decision-makers can utilize GIS functionality to drive greater operational efficiencies, cost savings and more meaningful workplace insights for better occupant experience. Real estate managers and FMs should leverage GIS capabilities to:

  • Improve wayfinding within buildings to maximize productivity.
    GIS’s location intelligence leads to enhanced wayfinding, and asset location data maximize productivity. GIS-integrated user-friendly mobile applications are emerging to transform occupant experience. For example, IBM’s TRIRIGA Indoor Maps is available through TRIRIGA UX Applications, and ArcGIS Indoors Mobile uses intuitive map interfaces to make large, maze-like educational and corporate campuses easily navigable. Additionally, ArcGIS Workforce’s mobile solution utilizes real-time data to coordinate work order statuses on a map display, prioritize tasks according to urgency and track locations of work crews for streamlined maintenance.

  • Ensure occupant health and safety.
    Geospatial insights create safe building environments by aiding proactive measures to reduce infection risk and support business continuity. Indoor location data tracks the movement patterns of infected occupants and identifies whether other occupants are at risk. In combination with Internet of Things (IoT) data, GIS also ensures occupant compliance with safety regulations and environmental and facility standards by monitoring and visualizing foot-flow patterns and dwell times. Additionally, GIS aids faster emergency responses and productive incident management by pinpointing the problem location, exits and emergency evacuation routes as well as locating faulty assets or critical maintenance situations that may threaten occupant safety.

  • Promote collaboration through real-time booking systems.
    Digital twins have emerged as a transformative tool in real estate facilities management, and when leveraged in conjunction with GIS, facilitate real-time utilization analytics for booking systems, amongst other solutions. FMs are seeking sophisticated booking systems for enhanced occupant convenience. For example, ServiceNow’s GIS-integrated Workplace Service Delivery (WSD) module leverages real-time data for occupant reservations, service requests and incident reporting. Occupants and FMs can overlay data layers such as temperature, noise and occupancy statistics in a visual format.

Verdantix anticipates a surge in demand for GIS-integrated smart building technologies as the software suite continues to advance and organizations strive to maintain a leading edge. To delve deeper into the benefits of GIS across real estate asset types, see Verdantix Strategic Focus: GIS Holds The Power To Transform Occupant Experience.


Sophie is an Analyst in the Verdantix Smart Buildings practice. She joined Verdantix in 2023, having previously worked as a landscape architect at James Blake Associates, where she gained experience in sustainable design and environmental policy. Sophie holds a BSc in Geography from the University of Exeter.