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Green Quadrant Sustainable Technology Services 2011 (Global)

Date: 11 January 2011

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25 pages, 13 figures

Executive Summary

The revenue opportunities for firms providing sustainable technology services far exceed those associated with Green IT. Traditional building and data centre energy efficiency implementations remain central to buyers’ sustainability strategies but climate change risk assessment IT systems and intelligent transport IT systems projects grow in importance. Buyers often find it difficult to differentiate between suppliers of sustainable technology services. This Green Quadrant report provides a detailed and fact-based comparison of 15 of the leading technology services firms globally. The analysis is based on interviews with 15 buyers representing firms with combined revenues of $160 billion, supplier responses to a 49 point questionnaire and detailed supplier interviews. This objective, fact-based analysis finds that three suppliers currently lead the market: Deloitte, IBM and Logica. These three suppliers offer the widest and deepest set of capabilities and can provide the most integrated and holistic set of sustainability services to buyers.

TABLE OF CONTENTS

STATE OF THE MARKET FOR SUSTAINABLE TECHNOLOGY SERVICES
Market Set To Expand Beyond Traditional Green IT

BUYERS DEMAND SUSTAINABILITY PERFORMANCE FROM SUPPLIERS
Buyers Adopt Established Sustainable Technology Solutions
Firms Prepare To Implement Technology Solutions
Customers Seek Assistance From Technology Services Firms
Suppliers Risk Missing Out On The Next Wave Of Implementations
Firms Prefer Suppliers With Strong Internal Sustainability Credentials

GREEN QUADRANT® SUSTAINABLE TECHNOLOGY SERVICES
Green Quadrant® Methodology
Evaluated Firms: Selection Criteria
Evaluation Criteria For Technology Services Firms
Three Suppliers Lead The Global Technology Services Market
Four Firms Offer Either Breadth Or Depth In Sustainability Services
Three Specialists Can Grow From Their Strong Sustainability Platform

TABLE OF FIGURES

Figure 1. The Three Phases Of Market Development
Figure 2. Customers Favour Established Sustainable Technology Solutions
Figure 3. Implementation Projects Dominate For Select Sustainability Initiatives
Figure 4. Customers Favour Technology Services Firms For Advisory Projects
Figure 5. Customers Steer Clear Of Technology Service Providers On Implementations
Figure 6. Customers Take Provider Sustainability Strategy Seriously
Figure 7. Customers Prefer Providers With Internal Sustainability Initiatives
Figure 8.
Providers Show Varying Success In Communicating Offerings To Customers
Figure 9. Capabilities Criteria For Sustainable Technology Service Providers
Figure 10. Momentum Criteria For Sustainable Technology Service Providers
Figure 11. Green Quadrant® Sustainable Technology Service Providers
Figure 12. Capability Scores For 15 Sustainable Technology Service Providers
Figure 13. Momentum Scores For 15 Sustainable Technology Service Providers

ORGANIZATIONS MENTIONED

Accenture, Atos Origin, BG Group, British Gas, BT Global Services, Capgemini, Ciber, Citigroup, Cognizant, Continental Airlines, CSC, Deloitte, Detroit Water and Sewerage Department, Diageo, Dimension Data, EDS, FedEx, Fujitsu Services, General Electric, Genpact, Getronics, HCL Technologies, Hitachi Consulting, Honeywell, HP, IBM, Icelandair, Imperial College London, Infosys, Intel, Johnson Controls, KPMG, Logica, London 2012 Olympic and Paralympic Games, Mahindra Satyam, MAN Diesel & Turbo, Orange Business Services, Pacific Gas and Electric, PepsiCo, Perot Systems, PwC, Renault, SAP, Siemens, Standard Chartered, Steria, TCS, Tieto, Transport for London, T-Systems, UK Environment Agency, UK Ministry of Defence, UK Power Networks, Unilever, Unisys, Vodafone, Wipro.