Green Quadrant: Workplace Systems Integrators 2021

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Executive Summary

This report provides a detailed, fact-based comparison of the 13 most prominent workplace systems integrators available on the market today. Based on the proprietary Verdantix Green Quadrant methodology, the analysis brings together extensive debriefs with practice leaders at each service provider, their responses to a 92-point questionnaire and data from a survey of 250 real estate decision-makers. The analysis finds that the leaders in the market are offering comprehensive systems integration services that enable their customers to get value from multiple technologies, including IWMS, workplace mobile apps and IoT technologies. The evaluation of vendor capabilities and market momentum reveals three firms — Accenture, Deloitte and JLL — currently lead the market, whilst other providers have strong capabilities in specific areas, such as access control, cloud collaboration platforms and IoT. Corporate real estate executives and landlords should use this report to help them select the best-fit systems implementor for their next workplace technology project.

Table of contents

The State Of The Market For Workplace Systems Integrators  
Workplace Systems Integration Is Becoming Increasingly Complex With The Rise Of IoT And Workplace Apps 
Customers Have Expanding Choice In A Growing Workplace Systems Integration Market
Customers Need To Watch Out For Variation In Service Provider Strategies

Real Estate Executives Engage Workplace Systems Integrators To Enhance The Workplace Experience
Workplace Strategies Focus On Talent Attraction And Enhancing The Agile Office Experience
Workplace Apps And BMS Are Focal Points For Systems Integration Services
Customers Prize Brand Reputation And Service Breadth When Shortlisting Service Providers

Green Quadrant For Workplace Systems Integrators
Green Quadrant Methodology
Evaluated Firms And Selection Criteria
Evaluation Criteria For Workplace Systems Integrators
Accenture Offers Market-Leading Capabilities For Workplace IoT Systems Integration
AMS Workplace Technology Offers IWMS Services To Enable A Digital Workplace
AREMIS Has Deep Expertise In IWMS, Space And Lease Management Software Deployments
Atos Excels At Deploying Access Control Systems And Customized Workplace Apps
Cognizant Offers Deep Expertise In Operational IoT And Cloud Collaboration Platforms
Cushman & Wakefield Complements Its Comprehensive Real Estate Service Offering With An Expanding Technology Capability 
Deloitte Combines Technical And Industry Expertise To Deliver A Comprehensive Workplace Systems Integration Offering
eCIFM Offers A Unique IWMS Platform And Mobile Implementation Package
Horizant Excels At Delivering Complex Projects Using SpaceIQ’s Archibus
IBM Services Helps Firms Optimize Real Estate Through Its ERP And IWMS IT Services
JLL Is A Strong End-To-End Service Provider Of Workplace Systems Integration
KPMG Excels In Generating Value From IT Consulting, IoT Solutions And Access Control Systems
Ricoh Targets Customers Seeking Sophisticated Digital Workplace Solutions

Table of figures

Figure 1. Market Landscape Development – Historic And Present
Figure 2. Corporate Real Estate Objectives 2021-2023
Figure 3. Workplace Systems Integration Demand By Technology In 2021
Figure 4. Purchase Criteria For Workplace Systems Integration Service Provider
Figure 5–1. Capabilities Criteria For Workplace Systems Integrators
Figure 5–2. Capabilities Criteria For Workplace Systems Integrators
Figure 5–3. Capabilities Criteria For Workplace Systems Integrators
Figure 5–4. Capabilities Criteria For Workplace Systems Integrators
Figure 6. Momentum Criteria For Workplace Systems Integrators
Figure 7–1. Capability Criteria Scores For Workplace Systems Integrators
Figure 7–2. Capability Criteria Scores For Workplace Systems Integrators
Figure 7–3. Capability Criteria Scores For Workplace Systems Integrators
Figure 7–4. Capability Criteria Scores For Workplace Systems Integrators
Figure 8. Momentum Criteria Scores For Workplace Systems Integrators
Figure 9. Green Quadrant Workplace Systems Integrators 2021

Organisations mentioned

ABB, Accenture, Accruent, Acuity Brands, Adobe, Amazon, AMS Workplace Technology, Apple, AREMIS, Aruba, Atos, Avaya, Beco, BlackRock, BNP Paribus, BRG, Brivo, Building Owners and Managers Association (BOMA), Canadian Department of National Defence, Capgemini, CBRE, Chargifi, CIA, Cisco, City of Dallas, City of Hamilton, Cognizant, Condeco, CoStar, CoWorkr, Cree, Creston, Cushman & Wakefield, CX App, DataVision, Dell, Deloitte, Department of Veteran Affairs, eCIFM Solutions, eFM, EMS Software, Energisme, EnOcean, EY, Fifth Wall, Flextronics, FM:Systems, Fujitsu, Gares & Connexions, GCP, GE, Generali France, Geniatech, Google, HELLA, Hepta Systems, Hitachi, Honeywell, Horizant, HqO, HSBC, IBM, IBM Services, Infosys, International Facility Management Association (IFMA), iOFFICE, JLL, JLL Spark, JLL Technology, JLL's Corrigo, Kimberly-Clark, KPMG, LeaseQuery, Leica, Lockitron, L'Oreal USA, Lucid, Manhattan Real Estate and Workplace Solutions, MCS Solutions, Microsoft, Modcam, Modo Labs, Molex, MRI Software, MRI Software's Trimble Manhattan, MTI Technology, NASA, Natural Resources Canada, Nemetschek Group, Newmark, Northwestern University, Nuvolo, Openpath, Oracle, Planon, PointGrab, PointGuard, ProLease, Proxyclick, PTC, PwC, Relogix, Renom Energy, RICOH, Rise Buildings, Robin, RSA Security, Sacramento County, Salesforce, SAP, Schneider Electric, Securitas, ServiceNow, Siemens, Siemens' Comfy, Sigfox, SimplicITy, SNCF, Sodexo, SpaceIQ, SpaceIQ’s Archibus, Spacewell, Spica Technologies, St. Joseph's Health Care, Stanford University, Starbucks, Suncor Energy, Tango, Tata Consultancy Services, The Clarient Group, Traction Guest, University of Pennsylvania, US Federal Reserve Bank, US General Services Administration (GSA), ValuD, Vanti, VergeSense, Verizon, Vpod, VTS, Wavin, Workplace from Facebook, World Bank, Yanzi, Yardi, Zoom, Zurich Insurance

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

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