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Verdantix Green Quadrant For Workplace Systems Integrators: Three Key Takeaways For Buyers

The 2021 Verdantix Green Quadrant on workplace systems integration services has been released. The benchmark study assesses 13 workplace systems integrators and their capabilities across 92 criteria, cutting across IT and business consulting, access control, IoT platforms, workplace management software applications, employee engagement apps, building operations and workplace IT operations. Moreover, 17 of the 92 criteria related to service provider success factors such as workplace services revenue and product development strategy. As part of the research, Verdantix also drew on insights from a 2020 customer survey of 250 real estate decision-makers, who select, implement and use workplace systems integration services. What are the key takeaways for customers?

Firstly, there were three clear leaders in the market: Accenture, Deloitte and JLL. All three firms demonstrated well-rounded, end-to-end service capabilities with the ability to support firms in complex workplace technology transformation projects. Accenture demonstrated the most comprehensive capabilities for IoT workplace analytics as well as CMMS and FDD implementation. Deloitte offers broad and deep real estate and workplace IT consulting services, can support global IWMS deployments with myriad integrations and sits within a rich ecosystem of partners for workplace mobile app projects. JLL also excels in workplace IT consulting and its mobile app deployments go the extra mile when its come to enhancing the workplace experience.

Secondly, customers looking for support in more targeted implementations of technology have significant choice. For example, AMS Workplace Technology, AREMIS, eCIFM and Horizant stand out for their ability to support regional IWMS deployments. Cognizant, IBM Services and KPMG all offer deep domain expertise in IoT solutions. Ricoh has the strongest customer track record with corporates that have annual revenues of up to $1 billion. And Atos offers strong capabilities across access control, customized workplace apps and post-deployment support services.

Thirdly, customers with visionary workplace digitization strategies should carefully review each service provider’s consulting capability. Some service providers, such as Accenture, Cushman & Wakefield, Deloitte and JLL, have strong experience in supporting clients to enact workplace transformation programmes, involving requirements gathering, vendor selection, real estate process redesign and change management. Other service providers, such as eCIFM or Horizant, are often hired after the IT consulting stage has been completed, as they specialize in rapidly and effectively deploying particular solutions such as IBM TRIRIGA or SpaceIQ’s Archibus. Some service providers may focus their deployment efforts on particular solution types, such as KPMG with Planon or JLL with multiple broad IWMS platforms, whilst others, such as Ricoh, may have more experience with point solutions such as Condeco and Relogix.

To learn more about the thirteen most prominent workplace systems integrators in the market, read the full report: Green Quadrant: Workplace Systems Integrators 2021.

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Ibrahim Yate

Senior Analyst, Verdantix
Verdantix
Verdantix

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.