Best Practices For Incident Management
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Executive Summary
This report provides managers in operations and EHS roles with an overview of best practices for incident management. The study encompasses issues relating to processes, people, technology and data. To capture best practice insights, Verdantix undertook interviews with corporate safety and operations leaders as well as incident management experts in technology and consulting firms. Verdantix analysis finds that there are ten key practices among firms that exhibit best practices and the main themes revolve around engaging frontline workers and adopting a proactive risk-based safety management approach.Best Practices For Incident Management
Incident Management Is A Core Part Of The Mission For EHS
Diverse Challenges Hinder Successful Incident Management
Workers Passively And Actively Resist Top-Down Incident Reporting Procedures
Technology Blockages Hinder A Consistent Approach To Incident Information Management
Incident Management Processes Focus On The Past Instead Of Predicting The Future
Incident Management Data Is Often Incomplete And Inconsistent
The Maturity Of Approaches To Incident Management Varies Between Organizations
Refocus Incident Management On Worker Engagement And Risk Management
Collaborative Engagement Of Frontline Workers Is Paramount For Breakthrough Incident Management
Define Incident Management As Part Of Operational Risk Management To Move Beyond Compliance
Figure 2. Use Of Software For Safety And Risk Management
Figure 3. Leading vs. Lagging Indicators For Incident Management
Figure 4. Maturity Of Approaches To Incident Management
Figure 5. Investment In Software In 2018
Figure 6. Mobile Apps: Functionality For Incident Reporting
Figure 7. Best Practices For Incident Management
About the Author
Malavika Tohani
Research Director, Industrial Transformation
Malavika leads the Verdantix Industrial Transformation practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins…
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