Strategic Focus: The Business Case For Integrating Quality Into Operations

Published 27 June 2024 by Rain Chiang & Bill Pennington &
Environment, Health & Safety Product Sustainability Risk Management Strategic Focus

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Executive Summary

This report assists corporate quality practitioners and executives in forming the business case for integrating quality management into operations. Verdantix incorporates recent technology market developments in the analysis, based on insights from quality management system (QMS) software providers. The report discusses quality management principles, collaboration opportunities across function groups and the benefits of successful integration. Quality leaders should use this report to understand the drivers for quality management integration and inform key discussion points for executive buy-in.

Table of contents

Integrating quality management into operations builds resiliency to compliance risks
Interrelated quality management principles and standards guide continuous improvement efforts
Firms look to quality as a differentiator in a highly competitive environment
Collaboration between functions breaks down restrictive data silos
Recent developments have accelerated ambitions to embed quality into operations

Table of figures

Figure 1. Quality management maturity curve

About the authors

Rain Chiang

Industry Analyst
Rain is an Industry Analyst in the Verdantix EHSQ practice. His current research agenda focuses on the intersection between EHSQ and ESG priorities. Prior to joining Verdantix, Rain gained consulting experience from internships at EY and P&G. He holds an MA in Economics and Politics from the University of Edinburgh.

Bill Pennington

VP Research, EHS & Risk Management
Bill is the VP Research for the Verdantix EHS & Risk Management practices. His current agenda focuses on understanding the evolution of EHS and enterprise risk management, evaluating emerging strategic risks and benchmarking technology buyers’ budgets, priorities and preferences globally.

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