User-Focused Apps Becomes The Focal Point of IWMS Product Innovation as FSI Launches Concept Advantage
In recent months, there has been a hive of activity across employee engagement apps in the real estate and facilities management software market. For example, iOFFICE launched Hummingbird, an employee-centric layer for IWMS, IBM is piloting a digital concierge service which assists occupants in managing everyday workplace tasks such as room booking or organizing catering and MCS has launched a virtual personal assistant ‘Sumi’ that can support with the booking of rooms.
The latest product launch from UK based software firm FSI is Concept Advantage – a series of user-focussed apps which can be used alongside FSI’s Computer-Aided Facilities Management (CAFM) software. The initial range of apps includes ‘ChatLog’ – a facilities helpdesk that resembles common social media platforms and ‘OurSay’ a crowd-sourcing and voting tool to enable workers to contribute to facilities management decisions. FSI believes the app will also reduce the time that facilities helpdesks spend receiving calls around building issues.
The recent innovation around purpose-built user-focused apps represents a break from traditional practice – for many decades the user interface of IWMS and CAFM software has largely been built around the needs of ‘power users’ such as Real Estate or Facility Directors. Whilst it has been possible to configure the user interface to simplify it – the result is not always a clean and intuitive user experience. The recent user-centric product updates are likely to be welcomed by customers – we continue to hear that buyers look for a high-quality user interface from their facility management software.
Another theme in the market is how IWMS solutions can help firms respond to the upcoming changes in lease accounting. To hear more, tune into our upcoming webinar: Using IWMS Solutions To Make Lease Accounting Changes Easy