Strategic Focus: Customer Insights Into CMMS Solutions
Access this research
Access all Industrial Transformation Leaders content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
This Strategic Focus report presents customer-driven insights obtained during interview calls with industrial firms actively using computerized maintenance management systems (CMMS). We conducted these interviews as part of the research process for the Verdantix Green Quadrant benchmark report on CMMS software (see Verdantix Green Quadrant: Industrial Computerized Maintenance Management Systems (CMMS) (2025)). Based on real-world experiences, the report highlights how organizations are leveraging CMMS to transition from reactive to proactive maintenance, centralize operational data, ensure compliance and scale efficiently. Crucially, the findings emphasize that successful CMMS adoption hinges on configurability, mobile functionality and integration with enterprise systems. Furthermore, the report underscores that strategic implementation guided by vendor-industrial partnerships, technician input and clearly defined KPIs is essential for maximizing implementation value and long-term impact.
About the Authors
Robin Sureda-Tasis
Analyst
Robin is an Analyst at Verdantix with a focus on frontier technologies, such as AI analytics, extended reality and industrial data management. He delivers actionable insi...
View Profile
Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
View ProfileOther related content
AI is only as powerful as the data foundation and enabling technologies that support it. While Generative and Agentic AI are gaining momentum in industrial environments, their succ...
Upcoming / 23 September, 2025
Our research shows that field service leaders face three critical roadblocks to a superior customer experience: inefficient legacy systems, data silos, and insufficient technolo...
Upcoming / 30 September, 2025
Frustrated at the AI-washing taking the industrial software world by storm? Join our upcoming webinar for an expert-led analysis of AI’s practical deployment in industrial operatio...
Upcoming / 11 September, 2025
Did you know that energy consumers are now active players in the energy grid? The old one-way flow from a central power station to your building is a thing of the past. Now, anyo...
28 August, 2025
Industrial operations and maintenance services providers play a pivotal role as organizations strive to maximize efficiency, reduce downtime, implement digital technologies, achiev...
24 July, 2025