Strategic Focus: Customer Insights Into APM Solutions
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Executive Summary
This Verdantix report presents customer-driven insights obtained during interview calls with industrial firms actively using asset performance management (APM) software. We conducted these interviews as part of the research process for the Verdantix Green Quadrant benchmark report on APM software (see Verdantix Green Quadrant: Asset Performance Management (APM) Solutions (2026)). Based on real-world experiences, the report highlights how organizations are leveraging APM to reduce unplanned downtime, improve maintenance effectiveness, scale reliability programmes and preserve critical engineering knowledge across increasingly complex asset portfolios. Buyers are looking beyond predictive analytics alone, prioritizing solutions that combine low-code configurability, deep integration with maintenance and operational systems, explainable AI, and actionable prioritization capabilities. The findings also underscore that successful APM initiatives depend on strong data foundations, clear business objectives, phased deployment strategies, and close collaboration with vendors that provide both industry expertise and strategic advisory support.
Figure 1. Buyer considerations for APM software selection
About the Authors
Sayanh Alam
Industry Analyst
Sayanh is an Industry Analyst at Verdantix specializing in industrial asset management and operational risk management solutions. She advises software vendors and services fir...
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Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
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