Strategic Focus: Buyer Insights From The 2025 Commercial Buildings CMMS Green Quadrant
Sophia Shakur
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Executive Summary
Verdantix conducted 25 in-depth interviews with buyers and end-users of computerized maintenance management systems (CMMS) from the 16 vendors profiled in our 2025 commercial buildings CMMS Green Quadrant (see Verdantix Green Quadrant: Commercial Buildings Computerized Maintenance Management Systems (CMMS) (2025)). Interviewees were senior decision-makers and influencers – from single-campus operators to multinational portfolios – across healthcare, education, retail, hospitality and the public sector. Buyers identified four investment drivers: integration and data unification; the need to manage organizational change and ensure user adoption; service-level agreement (SLA) compliance and vendor oversight; and predictive and proactive maintenance. This report offers practical, evidence-based guidance to help buyers address challenges, prioritize capabilities and align needs with vendor strengths.
About the Authors
Sophia Shakur
Industry Analyst
Sophia is an Industry Analyst at Verdantix, specializing in real estate and facilities software. Her research focuses on building optimization, tenant and occupier experience,...
Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing ...
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