Market Trends: Industrial Operations And Maintenance (O&M) Services

Executive Summary

This report maps out the structure of the industrial operations and maintenance (O&M) services market, identifying the drivers of change and analysing the path ahead. It is designed for senior executives and decision-makers in O&M services and offers strategic guidance to shape service portfolios. The report also serves VPs of O&M, process safety, engineering and IT at industrial organizations by informing critical purchasing decisions. Multiple factors are influencing the development of the industrial O&M software market, such as cost pressures across the industrial sector, evolving production trends, skilled labour shortages and a shift in sustainability priorities away from greenfield projects. The industrial services market comprises three core service categories – on-field, digital and advisory – each delivering value across essential functions such as maintenance, operations, asset integrity, process safety, decarbonization and sustainability, and IT. Customer spending patterns and emerging requirements are driving innovation in service delivery, with growing demand for industrial data and AI strategy services, new delivery models and collaborative partnerships.