Buyer’s Guide: Workplace System Integrators (2022)

Report
Real Estate, Facilities & Workplace Tech
Ibrahim Yate
Ibrahim Yate
Rodolphe d’Arjuzon
Rodolphe d’Arjuzon
03 Aug, 2022

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Executive Summary

This report provides executives in facilities, human resources (HR) and real estate with an up-to-date analysis of over 30 of the most prominent workplace system integrators in the market today. This report leverages data recently collected from system integrators via questionnaires and strategic briefings, as well as existing research on the broader sector. The past 12 months has seen service providers launch partnerships or offerings around tenant experience apps, expand their connected portfolio intelligence platforms (CPIPs) as well as ticketing solution ecosystems, acquire smaller players with much needed expertise in areas such as map editing and maintenance, and deepen their offerings on ESG processes. Buyers should use this guide to support them in their search for a workplace system integrator that fits their operational and strategic requirements. 

Buyer’s Guide: Workplace System Integrators (2022) 
Defining Workplace System Integration Services
Workplace System Integrators Now Provide Technology Selection And Deployment Services To Adapt Workplaces For The Hybrid Era
Building Occupiers And Investors Are Increasingly Turning To Workplace System Integrators To Optimize Their Technology Usage
Workplace System Integration Is A Critical Part Of Broader Business Process Optimization Initiatives And More Targeted Technology Projects
Buyers Should Be Aware Of The Fundamental Differences Between Service Providers’ Areas Of Expertise

Review Of Key Service Capability Developments 
Integrators Have Been Rapidly Developing Their Capabilities To Address Customer Pains With Hybrid Workplace Management Challenges

Inclusion Criteria For The 2022 Workplace System Integrators Buyer’s Guide 
Accenture Improves Its Offering With A Focus On Cost Efficiency, ESG And IoT Cybersecurity
AMS Workplace Technology Broadens Its Value Proposition With ServiceNow And Nuvolo Partnerships
AREMIS Develops An In-House Tool To Optimize Hybrid Workplace Collaborations And Expands Its Repertoire Of Workplace Software Partnerships
CBRE Develops Its Workplace System Integration Capabilities With Its Buildingi Acquisition
Cushman & Wakefield Augments Its Occupier Services With A Flex Space App Investment
eCIFM Boosts Its Value Proposition By Expanding Its CPIP Offerings And Lease Compliance Capabilities
eFM Enhances Its Regional Presence And Mobile App User Experience
EY Expands Its Workplace System Capabilities As The Spread Of Hybrid Working Creates New Opportunities For Large-Scale Projects
Horizant Builds Out Its Data Visualization Offering Through Digital Twin Services
JLL Technologies Develops Its Services To Better Deliver Agile Working Enablement, Real Estate Investor Technology Deployment And ESG Reporting
Newmark Focuses Its Investment Into Technology Services For The Flex Space Market
Ricoh Hones Its Workplace Management And IoT Capabilities For A Broader Customer Range
Vetasi Builds Out Its Global Network Of Resources For IBM Maximo Deployments With An Acquisition In Indonesia

Figure 1. Workplace System Integrator Service Areas
Figure 2. Workplace System Integration Service Definitions 
Figure 3. Workplace System Integrator Industry Heritages 
Figure 4. Workplace System Integrator Capabilities By Supplier 
Figure 5. Workplace System Integrator Service Innovation Trends 
Figure 6. Accenture Service Offering 
Figure 7. AMS Workplace Technology Service Offering 
Figure 8. AREMIS Service Offering 
Figure 9. CBRE Service Offering 
Figure 10. Cushman & Wakefield Service Offering 
Figure 11. eCIFM Service Offering 
Figure 12. eFM Service Offering 
Figure 13. EY Service Offering 
Figure 14. Horizant Service Offering 
Figure 15. JLL Service Offering 
Figure 16. Newmark Service Offering 
Figure 17. Ricoh Service Offering 
Figure 18. Vetasi Service Offering 
 
Colliers, Spotify, Visma|Raet, Public Safety & Emergency Preparedness Canada, NASA, eFM, Canada Revenue Agency, Vodafone, Accenture, Mobile Informer, Poly, Condeco, Organisation for Economic Co-operation and Development (OECD), Metrikus, KBC Securities, Nexus, Dell, Smartcool, EY, PointGrab, Kennedy Space Center, TDS, DataVision, Empact Group, University of Minnesota, iOFFICE + SpaceIQ , L'Oréal, Nemetschek Group, City of Winnipeg, Municipal Property Assessment Corporation, Microsoft, Adobe, FMP, WeWork, Credit Suisse, Financial Accounting Standards Board (FASB), AXA Investment Managers, ING, Heineken, Buildingi, Acuity Brands, KPMG, European Union, Getty Museum, Wx Solutions, Embrava, Whitehorse General Hospital, Vetasi, Solvay, Capgemini, Allianz, Public Services and Procurement Canada, SDG&E (Sempra Group), Illumina, PotentialLife, TikTok, iGUIDE, City of Hamilton, ENI, RELX, PepsiCo, Nordion, Keysight Technologies, Simon Fraser University, NH Hotel Group, Planon, Beiersdorf, Centre for Sustainable Energy, NAV CANADA, Oracle, Vancouver Island Health Authority (VIHA), CBRE, European Security & Defence College, US Federal Reserve Bank, FLS, Kyndryl, Royal Canadian Mounted Police (RCMP), Heathrow Airport, Pizzarotti/NBI WeBuildGroup, Arabesque S-Ray, Algonquin College, Aramark, Impec Group, Crestron, Schneider Electric, Ontario Power Generation, M&T Bank, Workday, Government of the North West Territories, Industrious, SNCF, Vanti, European Commission, Hitachi Energy, DS Smith, Orange, Canadian Securities Exchange (CSE), HCL Technologies, Insurance Corporation of British Columbia, easyJet, Digital Attitude, MongoDB, Distech, Alto, Bank of Jamaica, Relogix, Modo Labs, Cisco, Johnson & Johnson, City of Dallas, SAP, BNL, hared Services Canada, Bayer, Thompson Rivers University, European Investment Bank (EIB), Proxyclick, Mohawk College, Z#BRE, Lucid, FM:Systems, Wipro, Onevo, ServiceNow, Canadian House of Commons, Cahill, L&T Technology Services (LTTS), City of Barrie, Natural Resources Canada (NRCan), Matterport, Max-Planck-Gesellschaft, Marshall Space Flight Center, Rekeep, Arcadis, Accruent, Sapphire Systems, Infogrid, BNP Paribas, City of Brampton, Department of Justice Canada, Regional Municipality of York, SimplicITy, South East Water, State of Florida, Fifth Wall, Saskatchewan Government, Salesforce, Cushman & Wakefield, LG, Cognito iQ, JLL, MCS Solutions, Canadian Air Transport Security Authority (CATSA), PTS Consulting, DXC Technology, City of Sydney, HqO, Yardi, GW Pharmaceuticals, Confederation of British Business, Department of National Defence Canada, Summit Health, Evangelische Bank, American International Group (AIG), Judicial Council of California, Archibus Solution Centers Germany (ASC-DE), IBM, Southwest Airlines, World Bank, Shell, Nuvolo, Spacewell, Sodexo, EggUp, Fraser Health Authority, CPL, Altus Power, GIS WebTech, Mayo Clinic, VOS Logistics, Columbia University, Alectra Utilities, Johnson Controls, Excitech, Apache Kafka, Samsung Semiconductors, Airthings, Siemens, EPFL, Autodesk, Northwestern University, KBC Bank, City of Ottawa, Logitech, Newmark Group, Hospital for Sick Children, Upflex, Liquor Control Board of Ontario (LCBO), Blackberry, Enel, Government of Yukon, Deskeo, Migros, Hydro Ottawa, AMS Workplace Technology, ExcelRedstone, Festo, City Green Light, St. Joseph's Health Care London, Suncor, Newfoundland Health Authority, MapsPeople, AREMIS, Privy Council Office, Deloitte, Government Accounting Standards Boards (GASB), Taronga Ventures, NBI WeBuild Group, Tata Consultancy Services, Extron, Regus, Sharptree, ScreenCloud, Honeywell, eCIFM, ARCHIBUS, Okta, Tango, Amundi, Lenovo, National Research Council Canada (NRC), VergeSense, SCE (EDISON), Robin, British Columbia Institute of Technology, Feedback Loop, Vancouver Coastal Health Authority, Novartis, International Accounting Standards Boards (IASB), PwC, RICOH, Saltmine, Cognizant, Nova Scotia Government, Department of Fisheries and Oceans Canada, Space Systems Loral, Horizant, Talian Infodinamika

About the Authors

Ibrahim Yate

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for spa…

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Rodolphe d’Arjuzon

Rodolphe d’Arjuzon

Chief Product Officer and Co-Founder

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research…

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