Strategic Focus: The Role Of Sentiment Monitoring Technologies For ESG & Sustainability

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Executive Summary

ESG risks have taken centre stage in many organizations due to increasing pressures from stakeholders, customers, investors, shareholders and suppliers. Failure to effectively manage these risks can result in significant financial costs and reputational damage. Digital tools for sentiment monitoring allow investors and ESG decision-makers to track stakeholders’ attitudes towards ESG issues, allowing a better understanding of how different factors and events may impact a firm's ESG performance. This report will explore the benefits, limitations and use cases of sentiment monitoring tools to guide corporates and investors in making informed ESG-aligned decisions.

Table of contents

Sentiment monitoring solutions contribute to ESG and sustainability performance management
Five use cases of sentiment monitoring tools for ESG and sustainability

Organizations must be aware of sentiment monitoring limitations
Firms should consider sentiment monitoring tools to improve ESG risk management

Table of figures

Figure 1. Data architecture and use cases of sentiment monitoring analysis
Figure 2. Five use cases of sentiment monitoring analysis

About the authors

Elisa Molero


Elisa Molero is a research analyst specialised in ESG & Sustainability. Her background is in Economics (BSc University of Navarra). She holds a minor in leadership and governance. Prior to joining Verdantix she completed a Master’s degree in Global Politics with Distinction at the London School of Economics and Political Science. 

Kim Knickle

Research Director, ESG & Sustainability

Kim leads the Verdantix ESG & Sustainability practice, addressing business challenges and priorities in ESG and sustainability through technology and services. Her current research agenda focuses on ESG regulatory and market drivers, sustainability reporting, risk management, supply chain sustainability, circular economy, social impact.  Knickle has worked for more than 20 years in the IT industry, providing research and analysis to help companies invest wisely in new technologies. Before joining the analyst industry, she held various roles in IT services, engineering, and product safety testing, beginning her career at Underwriters Laboratories, Inc.  Knickle holds a MBA from Boston University and a BS in electrical engineering from Cornell.

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