Strategic Focus: The Role Of Sentiment Monitoring Technologies For ESG & Sustainability
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Executive Summary
ESG risks have taken centre stage in many organizations due to increasing pressures from stakeholders, customers, investors, shareholders and suppliers. Failure to effectively manage these risks can result in significant financial costs and reputational damage. Digital tools for sentiment monitoring allow investors and ESG decision-makers to track stakeholders’ attitudes towards ESG issues, allowing a better understanding of how different factors and events may impact a firm's ESG performance. This report will explore the benefits, limitations and use cases of sentiment monitoring tools to guide corporates and investors in making informed ESG-aligned decisions.
Table of contents
Sentiment monitoring solutions contribute to ESG and sustainability performance managementFive use cases of sentiment monitoring tools for ESG and sustainability
Organizations must be aware of sentiment monitoring limitations
Firms should consider sentiment monitoring tools to improve ESG risk management
Table of figures
Figure 1. Data architecture and use cases of sentiment monitoring analysisFigure 2. Five use cases of sentiment monitoring analysis
Organisations mentioned
Adidas, Amnesty International, Black Lives Matter, C3.ai, FairSquare, Google, Human Rights Watch, Lucozade Ribena Suntory, McDonald's, QIMA, The Coca-Cola Company, Twitter, United Airlines, US Department of Labor, US Environmental Protection Agency, Volkswagen, WorkdayAbout the authors
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