Strategic Focus: The Growing Importance Of A Coherent Sustainability Narrative

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Executive Summary

In light of increasing ESG-related litigation, and rising greenwashing allegations, a growing number of businesses are harmonizing their ESG and sustainability aspirations, initiatives and messaging. Achieving this requires careful consideration not only of the content of a firm’s sustainability efforts, but of the way in which these efforts are communicated. Many organizations are struggling to simultaneously improve sustainability performance and convey the results of their efforts meaningfully. This report provides an overview of how businesses can authentically communicate their sustainability efforts, to build trust with stakeholders and enhance their reputation for responsible and ethical practices. Chief sustainability officers (CSOs), CSR leads and heads of brand, marketing and investor relations should use this report to understand the key challenges necessitating effective sustainability communication, as well as the ways in which they can navigate these within an evolving ESG and sustainability market.

Table of contents

Firms are recognizing the importance of a coherent ESG and sustainability narrative
Sustainability communication is crucial for building credibility and ensuring business resilience
The ESG and sustainability market is rapidly evolving, to help businesses build authenticity in sustainability communication
Steps – and actions – businesses should take to enhance the effectiveness of their sustainability communication

Table of figures

Figure 1. The wash-tactic web
Figure 2. Conceptual table of emerging marketing and communication tactics
Figure 3. Sustainability communication gone wrong: examples of firms facing the heat
Figure 4. Snapshot of ESG-related litigation
Figure 5. The 101 of sustainability communication
Figure 6. Decision-makers responsible for defining ESG strategies

About the authors

Priyanka Bawa

Senior Analyst
Priyanka is a Senior Analyst in the Verdantix ESG & Sustainability practice. Her current research focuses on ESG and sustainability consulting services and social aspects of ESG regulations, reporting and disclosures. Prior to joining Verdantix, Priyanka led diversity, equity and inclusion (DE&I) research in the legal and environment sectors. She holds a DPhil in Social Policy from the University of Oxford.

Kim Knickle

Research Director, ESG & Sustainability
Kimberly Knickle is Research Director of the ESG & Sustainability practice at Verdantix. Her research areas encompass ESG regulations and reporting, ESG risk, supply chain sustainability, circular economy, social impact, and sustainable finance. Kim has worked for more than 20 years in the IT industry, providing research and analysis to help companies invest wisely in new technologies. Before joining the analyst industry, she held various roles in IT services, engineering and product safety testing, beginning her career at Underwriters Laboratories, Inc. Kim holds an MBA from Boston University and a BS in Electrical Engineering from Cornell.

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