Strategic Focus: Tech Solutions For Reputational Risk Monitoring
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Executive Summary
Reputational risk vectors have multiplied in the last 10 years, with the advent of social media, ESG concerns and increased regulatory pressure. Firms are now beholden to codes of conduct – covering both themselves and their supply chains – greatly expanding the areas in which they could be held accountable. Given the speed and complexity of both public and private responses, understanding and monitoring a firm’s wider reputation can aid an organization in navigating potential and actualized risks. These risks might stem from cyber-attacks, fraud or from traditional incidents, but in all cases, maintaining an understanding of how these factors can proliferate can assist firms in traversing today’s risk landscape.
Table of contents
Reputational monitoring increases in relevance as material risks multiplyOpportunities for reputational damage compound on top of conventional incidents, making monitoring more relevant than ever
Investing in the management of reputational risk provides proactive and appropriate coverage
Technology solutions are few, but focused
Table of figures
Figure 1. Direct and indirect reputational risk vectors by materialityFigure 2. Sample supply chain ethics and code of conduct regulations
Organisations mentioned
BP, Brandwatch, ComplyAdvantage, Encompass, Enron, Facebook, FORBES, HSBC, Instagram, Ipsos, Norfolk Southern, Organisation for Economic Co-operation and Development (OECD), Pulsar Platform, Quid, Refinitiv, Rio Tinto, Sayari, The Harris Poll, TikTok, Unit21, US Congress, US Environmental Protection Agency (EPA), US Occupational Safety And Health Administration (OSHA), US Securities and Exchange Commission (SEC), X (formerly Twitter)About the authors
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