Strategic Focus: EHS Technologies For Protecting Field Service Workers

Published 16 May 2023 by Zain Idris & Bill Pennington &

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Executive Summary

This report shines a light on the opportunity for technology to protect field service workers who undertake jobs either alone or in small teams in isolated or remote settings. These workers lack supervision and communication, which increases vulnerability and the risk of an incident occurring. Industries within the field service sector include agriculture and construction, which have high levels of EHS risk. Slips, roadway crashes and electrical and chemical faults are common incidents, all of which can result in hefty fines. To mitigate this, field service providers are increasingly leveraging digital technologies that monitor a wearer’s health status and identify any risks in their surrounding environment. Firms should recognize which devices best address EHS risks, as well as gain an awareness of their drawbacks.

Table of contents

EHS Technologies Offer An Innovative Opportunity To Protect Field Service Workers
Field Work Is Performed At Remote Locations Either Alone Or In Small Groups
Common Hazards And Risks Persist Across The Field Service Industry
Dedicated Devices Can Monitor The Surrounding Environment and Worker Health During Field Service Work
Improvements In Data Privacy And Battery Life Are Needed To Facilitate Adoption of A Wider Spread Of Technology

Table of figures

Figure 1. Rollout Of Location-Tracking Wearables
Figure 2. Rollout Of Vehicle Telematics For Safety
Figure 3. Rollout Of Vital Sign Monitoring Wearables
Figure 4. Rollout Of Lone Worker Wearables
Figure 5. Technologies That Support Field Service Workers

About the authors

Zain Idris

Industry Analyst
Zain is an Industry Analyst in the Verdantix EHSQ practice. His current research agenda focuses on total worker health and software vendor partnerships. Prior to this role, Zain completed an internship at Verdantix recording major mergers and acquisitions within each practice. Zain holds a BSc in Economics from the University of Warwick.

Bill Pennington

VP Research, EHS & Risk Management
Bill is the VP Research for the Verdantix EHS & Risk Management practices. His current agenda focuses on understanding the evolution of EHS and enterprise risk management, evaluating emerging strategic risks and benchmarking technology buyers’ budgets, priorities and preferences globally.

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