Strategic Focus: Buyer Insights From The 2024 ESG & Sustainability Assurance Services Green Quadrant

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Executive Summary

Verdantix conducted interviews with ESG assurance services customers of firms that participated in the 2024 ESG and sustainability assurance services Green Quadrant (see Verdantix Green Quadrant: ESG & Sustainability Assurance Services 2024). Our extensive interviews, involving decision-makers from a variety of industries, delivered insights into different sustainability assurance offerings, potential challenges and pain points, and the value these services bring to buyers, beyond just compliance. This report analyses interview responses to illuminate the buyer journey, expectations and experiences with ESG and sustainability assurance service providers. It outlines key themes around selection, challenges and the benefits of assurance engagements. ESG and sustainability assurance providers, and their customers, should use this report to deepen their understanding of use cases, key value propositions and best practices.

Table of contents

Fourteen buyers of ESG and sustainability assurance services describe their experiences
Buyers seek ESG assurance services to meet regulatory deadlines, improve data quality and build credibility
Buyers prioritize deep ESG knowledge, industry-specific expertise and local presence
Customer advice on maximizing value from ESG and sustainability assurance services

Table of figures

Figure 1. Core recommendations to maximize the value of ESG and sustainability assurance services
Figure 2. The state of pre-assurance in the ESG assurance services market

About the authors

Jessie Wilson

Industry Analyst
Jessie is an Industry Analyst in the Verdantix ESG & Sustainability practice. Her current research agenda spans areas such as ESG reporting, the circular economy and supply chain sustainability. Prior to joining Verdantix, Jessie graduated from the University of Bristol with First Class Honours in BSc Geography and French. Her dissertation was on achieving a circular economy for plastics with reusable packaging.

Kim Knickle

Research Director, ESG & Sustainability
Kimberly Knickle is Research Director of the ESG & Sustainability practice at Verdantix. Her research areas encompass ESG regulations and reporting, ESG risk, supply chain sustainability, circular economy, social impact, and sustainable finance. Kim has worked for more than 20 years in the IT industry, providing research and analysis to help companies invest wisely in new technologies. Before joining the analyst industry, she held various roles in IT services, engineering and product safety testing, beginning her career at Underwriters Laboratories, Inc. Kim holds an MBA from Boston University and a BS in Electrical Engineering from Cornell.

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