Smart Innovators: Smart Workplace Technology

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Executive Summary

Innovation in the smart workplace technology market is moving at a rapid pace, with the rise of a new generation of solutions aimed at enhancing agile and hybrid-enabled workplaces. This report provides corporate facilities executives with an analysis of this new category of smart workplace technology and the use cases that it supports. The analysis finds that technology innovation is centring on five major categories: 1) workplace analytics and smart space planning, 2) employee workplace apps and productivity tools, 3) hybrid collaboration solutions, 4) security and access control and 5) workplace safety. With employees already starting to return to the office, facility managers must act now to define technology roadmaps and implement new solutions. Customers should closely evaluate technology providers, assessing their ability to scale technology and future roadmap for innovation.

Table of contents

Firms Need New Technology Tools For Success In The Hybrid Workplace Era  
Firms Rethink Office Strategies To Support New Ways Of Working 

Introducing A New Generation Of Smart Workplace Technology  
A Broad Ecosystem Of Software Firms, Equipment Vendors And Systems Integrators Converge On The Smart Workplace Market 

Five Categories Of Technology Innovations Emerge In The Smart Workplace Market  
Workplace Analytics Are Helping Firms Gain Better Insight Into Space Utilization And Employee Productivity 
New-Generation Mobile Apps Are Improving Employee Experience In Hybrid Workplaces
Smart Conferencing And Collaboration Solutions Are Targeting Hybrid Workplaces 
Innovation Across Security And Access Control Is Helping Firms Improve Workplace Security
COVID-19 Management Tools Are Helping Facility Managers Optimize Occupant Health

Five Steps To Get Immediate Value From Smart Workplace Technology 

Table of figures

Figure 1. A New Vision For A Smart Workplace: Employee-Centric And Hybrid Enabled 
Figure 2. Six New Challenges For Workplace Management In The Hybrid Era 
Figure 3. Smart Workplace Technology Supplier Backgrounds 
Figure 4. Five Categories Of Technology Innovation In The Smart Workplace Market  
Figure 5. Workplace Analytic Solutions Are Capturing Increasingly Granular Data 
Figure 6. Smart Workplace Technology Across Five Categories Of Innovation 
Figure 7. Smart Workplace Technology Purchased As A Result Of COVID-19  

Organisations mentioned

Accenture, Accor, Accruent, ActivTrak, Air France – KLM, Airthings, Amazon, AMS CAD + CAFM Solutions, AREMIS, Artishok, Atlona, Atos, Avigilon, Avison Young, BI WORLDWIDE, Bluescape, Bosch Building Technologies, Bunchball, Business Brain Showa-Ota, Capgemini, Carrier, CBRE, Centrical, Cisco, CleanTelligent, Cognizant, Comfy, Condeco, CooperVision, Cority, Creston, Cushman & Wakefield, Deloitte, Density, Dingtalk, Dropbox, eCIFM, Enablon, ENGAGE, Envoy, Everbridge, Evernote, Exabeam, EY, FM:Systems, Ford, Four Winds Interactive, Frame VR, Friedman Real Estate, FSI, Fujitsu, Genetec, Glue, Google, GoSpace AI, Hamilton Apps, Hamilton County, HID Global, Honeywell, Horizant, HqO, HSBC, Humanyze, IBM, iLobby, Infogrid, Inpixon, Intelligent Buildings, InterGuard, iOFFICE, JLL, Johnson Controls, Kisi, KONE, KPMG, Kramer Electronics, L&T Technology Services (LTTS), LightWerks, Lobbipad, Loop Team,, Mapiq, Maria Middelares Hospital, MeetinVR, Microsoft, Mitie, Moodbeam, National Health Service (NHS), NEOMA Business School, Netwrix, Newcomb & Boyd, Nike, Nuvap, Nuvolo, ObserveIT, OfficeSpace Software, Openpath, Overbury, Owl Labs, Philips, Planon, PointGuard, Polte, Polycom, Productiv, Proxyclick, PTS Consulting, PwC, RAL Companies & Affiliates, Refined Data, ResourceXpress, REVO, RICOH, Robin Powered, Rumii, Salesforce, Saltmine, Samsung, SAP, ScaleOut Software, Schneider Electric, ServiceNow, SHE Software, Siemens, Signify, Sine, Skype, Slack, Slenke, SMART Technologies, Smarten Spaces, Smartway2, Sococo, SpaceIQ, Spacewell, Spatial, Spica Technologies, STANLEY Security, STMicroelectronics, SwipedOn, Tango, Tata Consulting Services, Taylor Engineering, Teem, Teramind, The Clarient Group, Time Doctor, Torii, Triax Technologies, Trimble, Tyco Security Products, UBS, Utelogy, Vanderbilt, VelocityEHS, VergeSense, Veriato, Verkada, Vibe, Vodafone, VORM, WeChat, Workpuls, World Wide Technology, WSP,, Zero Irving

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Joy Trinquet

Senior Analyst
Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intelligence platforms (IWMS/CPIP), building systems integrators, and space and workplace management solutions. Joy joined Verdantix in 2019, having previously worked at BNP Paribas Asset Management as a business development intern. She earned a BA degree in Economics with a concentration on policy, as well as dual minors in computer science and business studies, from New York University.

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