Smart Innovators: Quality Management System Software

Published 9 May 2024 by Rain Chiang & Bill Pennington &

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Executive Summary

The quality management function is an essential component of an organization, collaborating with numerous other business functions to ensure compliance. As market competitiveness escalates and digital tools mature, firms are considering the use of quality management system (QMS) software to support a proactive approach to quality management. This report provides an industry-agnostic benchmark of the capabilities of 25 QMS software solution providers. Quality management professionals should use this report to assess vendors’ relative capabilities across 12 quality management functional areas, to inform their software purchasing decisions. 

Table of contents

Digitizing quality management enables compliance and elevates product quality and customer satisfaction
Several drivers influence quality management digitization in 2024
Current status of the QMS software market
Evaluated firms and selection criteria
Quality management is served by vendors from diverse backgrounds
QMS software features highly interconnected core capabilities
QMS software is well-positioned to elevate quality beyond compliance
Several innovation areas differentiate vendors in a commoditized market.

Table of figures

Figure 1. QMS software impacts various stages of the product life cycle
Figure 2. Selection process for identifying Smart Innovators
Figure 3. QMS software: key functionality
Figure 4. QMS software providers: capabilities assessment

About the authors

Rain Chiang

Rain is an Analyst in the Verdantix EHS practice. His current research agenda focuses on the intersection between EHS and ESG priorities. Prior to joining Verdantix, Rain gained consulting experience from internships at EY and P&G. He holds an MA in Economics and Politics from the University of Edinburgh.

Bill Pennington

VP Research, EHS & Risk Management
Bill is the VP Research for the Verdantix EHS & Risk Management practices. His current agenda focuses on understanding the evolution of EHS and enterprise risk management, evaluating emerging strategic risks and benchmarking technology buyers’ budgets, priorities and preferences globally.

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