Smart Innovators: Hybrid Workplace Software

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Executive Summary

This report provides corporate real estate, facilities, workplace, space and human resources (HR) executives with an overview of innovation across workplace management software and a high-level benchmark of over 50 solutions. The report explores hybrid workplace software – a new category of solutions that has rapidly emerged to cater to the needs of today’s hybrid, flexible and distributed workforce. Drawing on executive interviews and a product benchmark, the analysis finds that hybrid workplace software solutions enable agile working environments, support collaboration for staff on site, and facilitate hybrid engagements. Vendors offering these products span hybrid-first start-ups through to mature integrated workplace management system (IWMS) providers who have invested to extend the capabilities of their existing platforms. Standout solutions are marked by consumer-grade level user interfaces (UIs), expansive networks of native integrations with third-party apps and a track record in applying AI analytics. 

Table of contents

Crystallization Of Global Hybrid Working Ushers In New Phase Of Innovation For Workplace Management Software 
Hybrid Working Has Redefined How Firms Manage Offices And Support Employee Productivity
Hybrid Working Is Straining Paper-Based Processes And Legacy Workplace Software Implementations

Hybrid Workplace Software Emerges As The Next Generation Of Workplace Management Software 
Hybrid Workplace Software Offers Functionality To Support Agile Working, Collaboration And Remote Working
Vendors Offering Hybrid Work Solutions Hail From IWMS, Specialist And Start-Up Heritages
Standout Hybrid Workplace Software Solutions Offer Workflows Centred Firmly Around The Employee Experience

Table of figures

Figure 1. Firms Will Implement Five Models Of Hybrid Working 
Figure 2. Hybrid Workplace Software Capability Descriptors 
Figure 3. Hybrid Workplace Software Vendor Heritages 
Figure 4. Hybrid Software Solution Market Map 
Figure 5. Key Sources Of Innovation That Make Hybrid Work Management Tools Excel 

About the authors

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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