Smart Innovators: Computerized Maintenance Management Systems

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Executive Summary

This report offers an in-depth analysis of the current state of the computerized maintenance management system (CMMS) market, focusing on 16 innovative vendors with the most comprehensive solutions. It provides buyers with a high-level assessment of these vendors and their offerings, and helps executives understand how their capabilities compare across six key assessment criteria: asset information management; inspections and audit management; inventory and materials management; procurement management; work order and workforce management; and business intelligence and analytics. Our interviews reveal that challenges such as reducing equipment downtime, extending asset lifespan, managing compliance and improving operational efficiency are driving renewed interest from customers and sparking aggressive product development from vendors. Lastly, we offer insights into future trends that will shape the next evolution of CMMS.

Table of contents

Summary for decision-makers
Smart Innovators: computerized maintenance management systems (CMMS)

Maintenance inefficiencies caused by aging equipment and dated legacy systems are driving CMMS adoption
The CMMS market is a hub of spending and investment activity
Introducing the CMMS market
CMMS solutions have six core capabilities
CMMS software streamlines maintenance by reducing downtime, ensuring compliance and enhancing decision-making
Customers must develop a strategy and collaborate with vendors to succeed
To stand out from the competition, CMMS product roadmaps should feature three specific capabilities

Table of figures

Figure 1. Vendor capabilities: computerized maintenance management systems

About the authors

Henry Kirkman

Industry Analyst
Henry is an Industry Analyst in the Verdantix Industrial Transformation practice. His current research agenda focuses on connected worker solutions, technologies for industrial asset maintenance, and the industrial applications of AI, including generative AI and computer vision. Prior to joining Verdantix, Henry completed a Masters degree in Civil Engineering at the University of Exeter.

Malavika Tohani

Research Director, Industrial Transformation
Malavika leads the Verdantix Industrial Transformation practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins and software solutions for industrial risk and asset management. Malavika has over 15 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

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