Green Quadrant: Integrated Workplace Management Systems 2022

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Executive Summary

This report provides a detailed fact-based comparison of the 13 most prominent integrated workplace management systems available on the market today. Applying the proprietary Verdantix Green Quadrant methodology, the analysis is based on two-hour live product demonstrations with pre-set usage scenarios and supplier responses to a 238-point questionnaire. To understand customer needs Verdantix reviewed the data from a survey of 285 real estate and facilities decision-makers. Our in-depth benchmarking concludes that eight suppliers lead the market and they demonstrated an excellent breadth of functionality and strong market momentum. The analysis also reveals that other providers offer strong propositions in workplace management, space management, mobile solutions and tenant-facing engagement.

Table of contents

The State Of The Market For Integrated Workplace Management Systems 
A Slew Of Strategic Mergers And Acquisitions Have Reshaped The IWMS Market
IWMS Solutions Are Undergoing A Revolution Driven By IoT Solutions, AI And Mobile Apps
Buyers Need To Watch Out For Variations In IWMS Platforms And Vendor Strategies

Buyers Turn To IWMS Platforms To Enhance All Facets Of Real Estate Decision-Making 
2022 Real Estate Strategies Will Be Shaped By Agile Working, Cost Reduction And ESG Trends
Real Estate Executives Seek To Manage A Small Portfolio Of Software Solutions
Firms Have Invested In IWMS Software To Tackle Multiple Usage Scenarios

Buyers Seek Out IWMS Solutions With High-Quality User Interfaces And Robust Mobile Capabilities 
Buyers Select IWMS Solutions Based On User Interfaces, Annual Costs And Integration Capabilities
Buyers Seek Workplace Apps To Support Space Booking And Collaboration 

Green Quadrant: Integrated Workplace Management Systems 
Green Quadrant Methodology 
Inclusion Criteria For The IWMS Solution Benchmark 
Scope And Methodology Updates For The 2022 IWMS Green Quadrant 
Evaluation Criteria For IWMS Solution Providers
Accruent’s IWMS Product Suite Offers Rich Facility Management Tools With Industry-Focused Functionality
Archibus By iOFFICE + SpaceIQ Offers Market Leading Asset Management Capabilities
FM:Systems Offers Market-Leading Space Management Functionality To Empower The Hybrid Workplace
IBM TRIRIGA Offers A Comprehensive And Configurable IWMS Platform With Energy And Sustainability Strengths
MRI Leverages Acquisitions To Improve Functionality Across IWMS
Fast Growing Nuvolo Brings New Innovations To The IWMS Market Across Cyber Security And Asset Management
Planon Delivers A Comprehensive Platform Solution For Real Estate And Workplace Optimization
Rapal Offers Advanced Tools For Tenant Engagement And Wellbeing
Service Works Global Provides Rich Maintenance Management Capabilities For Facility Managers And Services Firms
Spacewell’s Revamped IWMS Platform Provides IoT-Enabled Capabilities For Workplace Management
Tango Offers New Advances Across Space Planning And Site Selection Through Its AI-Powered IWMS Platform
VLogic Provides Intuitive Space Management, Forecasting And IoT-Based Tracking 
zLink Delivers Facility And Workplace Management Solutions For Public And Healthcare Sector Firms

Table of figures

Figure 1. Three Phases Of The IWMS Market Development  
Figure 2. Market Transactions Impacting the IWMS Vendor Landscape July 2019 To January 2022  
Figure 3. Strategies For Real Estate And Facilities Software Over The Next Five Years  
Figure 4. Usage Of Commercial Software By Real Estate And Facilities Process  
Figure 5. Importance Of Real Estate And Facilities Management Software Purchase Criteria  
Figure 6. Importance Of Mobile App Functionality When Evaluating Solutions  
Figure 7. Suppliers And Software Assessed  
Figure 8-1. Capabilities Criteria For IWMS Solutions  
Figure 8-2. Capabilities Criteria For IWMS Solutions  
Figure 8-3. Capabilities Criteria For IWMS Solutions  
Figure 8-4. Capabilities Criteria For IWMS Solutions  
Figure 9. Momentum Criteria For IWMS Solutions  
Figure 10-1. Vendor Capabilities Scores  
Figure 10-2. Vendor Capabilities Scores  
Figure 11. Vendor Momentum Scores  
Figure 12. Green Quadrant Integrated Workplace Management Systems 2022  

Organisations mentioned

Accruent, Addnode Group, Affidea Group, AgilQuest, Airbus, AMTdirect, Angus Systems, Archibus + Serraview, AREMIS, Asure Software, AurAir, Australian Accounting Standards Board (AASB), Autodesk, Avison Young, Axonize, Baskin-Robbins , Berkshire Partners, bGrid, Box+Dice, Calgary Board of Education, California Department of Motor Vehicles, California State University, Casey's General Stores, Castleton Technology, Catholic Health Care, Catholic Health Initiatives, CBRE, Centuria Capital Group, CheckPoint ID, Chick-fil-A, City of Helsinki, City of Hyvinkää, City of Kansas City, City of Sint-Niklaas, City of Vantaa, Clackamas County, Co3 Group, Connecticut State Colleges & Universities, Coventry University, Culemborg Municipality, Curtin University, Daiwa House, Deloitte, Derwent London, DEXMA, Disruptive Technologies, Duke University, Dunkin’ Brands, Dussmann Group, eCIFM, eFM, Empact Group, Energy Star, Envizi, eSight Energy, Excitech, EY, Fairbanks North Star Borough, Financial Accounting Standards Board (FASB), Findspace, Finnish Tax Administration, FM:Systems, Fortive, FSI, Google, Government Accounting Standards Board (GASB), Granlund, Gravicon, HCA Portsmouth Hospital, Het Facilitair Bedrijf (HFB), Highmark Health, Holland & Barrett, Horizant, Hospital for Special Care (HFSC), Housing Partners, IBM, Illinois Institute of Technology, Indus Systems, Ingy, Insight Partners, InterMed, Internal Revenue Service (IRS), International Accounting Standards Board (IASB), International Financial Reporting Standards (IFRS), International Performance Measurement and Verification Protocol (IPMVP), iOFFICE + SpaceIQ , ISS Facility Services, James Madison University, JLL, JMI Equity, Kaiser Permanente, KPMG, KVA Architects, LeaseEagle, Leverton, Lindsey Software Systems, MacMunnis, MazeMap, McGill University Health Centre, Microsoft, MRI Software, MSCI, Multifamily Insurance Partners, National Land Survey of Finland, Near, Nemetschek Group, Newmark, NHS Greater Glasgow and Clyde (NHSGGC), North Savo Hospital, Nuvolo, Oracle, Orchard Information Systems, Oregon Department of Transportation (ODoT), Oregon State Hospital, Ørn Software, Oxford Properties, Panera Bread, Parkland Health & Hospital System, Planon, PointGrab, Priority Technology, ProLease, Rapal, Reasult, Refresco, Relogix, Rifiniti, Rockend, RSM, San Bernardino County, San Diego Gas & Electric, Schneider Electric, Scudo, Service Works Global, ServiceNow, Sigfox, Slack, Smithsonian Institution, Sony Pictures, Southern Health NHS Foundation Trust, Southwest Airlines, Spacewell, State of Florida, SWYCS, Tableau, Tango, Thoma Bravo, Tilburg Municipality, Trimble, U.S. Air Force, U.S. Environmental Protection Agency (EPA), University of Delaware, University of North Texas (UNT), University of Oxford, University of Texas System, US Department of Veterans Affairs, VergeSense, Vertex Pharmaceuticals, VLogic Systems, Waud Capital Partners, WhosOnLocation, WizzPass, zLink, Zoom

About the authors

Joy Trinquet

Senior Analyst
Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intelligence platforms (IWMS/CPIP), building systems integrators, and space and workplace management solutions. Joy joined Verdantix in 2019, having previously worked at BNP Paribas Asset Management as a business development intern. She earned a BA degree in Economics with a concentration on policy, as well as dual minors in computer science and business studies, from New York University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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