Digitization Of Facilities Management Services: Predictions For The Future

Executive Summary

This report sets out eight predictions on how facilities service providers will apply emerging technologies over the next decade. It draws on our recent interviews with facilities management providers, review of technology pilot projects within the sector and analysis of emerging facilities optimization technologies. The report addresses the burning questions about new technology trends and applications in facilities management services. For example, how will facilities services firms use augmented reality? What will be the next focus for remote monitoring propositions? Will maintenance teams find a role for digital twins? What will be the best use cases for robots? Facilities service firms should use this analysis to anticipate future applications of technology and plan their longer-term technology roadmaps. This report is also relevant for technology vendors targeting facilities services firms including providers of CAFM, CMMS, building IoT platforms and IWMS.