Digitization Of Facilities Management Services: Predictions For The Future

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Executive Summary

This report sets out eight predictions on how facilities service providers will apply emerging technologies over the next decade. It draws on our recent interviews with facilities management providers, review of technology pilot projects within the sector and analysis of emerging facilities optimization technologies. The report addresses the burning questions about new technology trends and applications in facilities management services. For example, how will facilities services firms use augmented reality? What will be the next focus for remote monitoring propositions? Will maintenance teams find a role for digital twins? What will be the best use cases for robots? Facilities service firms should use this analysis to anticipate future applications of technology and plan their longer-term technology roadmaps. This report is also relevant for technology vendors targeting facilities services firms including providers of CAFM, CMMS, building IoT platforms and IWMS. 

Table of contents

Digitization Of Facilities Management Services: Predictions For The Future
Future Digitization Initiatives Will Drive Further Labour Efficiencies And Provide New Insights To Engineers

Table of figures

Figure 1. Eight Predictions For The Digitization Of Facilities Management

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

MD and Global Head of Research
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from the University of Cambridge.

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