North America Commercial Landlord Survey 2021: Strategies, Technology Usage And Budgets

Access this research

A Smart Buildings subscription is needed to access this content.

Please choose an option below

Executive Summary

This report helps North American real estate landlords and investors to benchmark their technology strategies and investments over the next three years. Verdantix interviewed asset managers working for owner-operator landlords on their priorities, technology preferences, software use and budgetary plans. The survey results highlighted a strong interest in leveraging technology to simplify ESG reporting requirements and revamp tenant-facing processes to improve the occupier experience, especially as stable occupancy levels in offices are not guaranteed. Moreover, many respondents are expanding their use of flexible workplace offerings to meet evolving tenant demands and boost their portfolio’s resilience. Asset managers, investors and real estate technology providers should use this report to keep abreast of how technology will impact the real estate sector. 

Table of contents

North America Survey Reveals Commercial Landlords’ Priorities And Future Initiatives 
North America Survey Of Commercial Real Estate Landlords
NOI, ESG And Tenant Wellbeing Are Driving Commercial Landlord Real Estate Strategies
Commercial Landlords See Capital Availability As The Most Significant Opportunity In 2022
COVID-19 Has Spurred Greater Use Of Flexibility In New Leases

Commercial Landlords Will Boost Spend Across Multiple Tenant-Facing Technologies In 2022 
Commercial Landlords Are Rolling Out Workplace Apps And Room Booking Software To Entice Tenants Back
Spending In 2022 Will Revolve Around Energy Management Software And BMSs

Table of figures

Figure 1. Landlords’ Real Estate Objectives Over The Next Three Years 
Figure 2. Opportunities And Risks In The North America Commercial Real Estate Market In 2022 
Figure 3. COVID-19 Induced Initiatives 2022-23 
Figure 4. North America Commercial Landlord Provision Of Tenant-Facing Technology And Services 
Figure 5. Software Purchasing Plans For Investment And Portfolio Processes 
Figure 6. Smart Building Software Expenditure Changes For 2022  

About the authors

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Related Reports

Not a Verdantix client yet?

Register with Verdantix for authoritative data, analysis and advice to allow your business to succeed.