Market Overview: Digitizing Facilities Management Services

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Executive Summary

Today a new phase of digitization is taking off in the outsourced facilities management services sector as providers start to adopt new generations of IoT-enabled technologies, mobile-based solutions and software powered by more advanced analytics. These digital technologies have the potential to bring major efficiency improvements to this labour-intensive sector and help revive business models that are coming under pressure. This report helps senior executives in facilities services firms gain an understanding of the current state of digitization in the facilities management sector and make informed decisions regarding which applications of technologies deliver the most value today. The report also provides a forward-looking analysis of the technologies that will continue to gain traction in the sector over the next three years. 

Table of contents

Market Overview: Digitizing Facilities Management Services

The Facilities Management Services Sector Is Ripe For A Digital Revolution
Market Challenges Force Facilities Services Firms To Review Business Models 
End-Customers Are Pushing For Greater Performance From Their Contractors  

Mobile Apps, IoT And Remote Management Are Starting To Disrupt Facilities Management Services
Global Real Estate And Facilities Services Firms Are Launching High-Profile Digitization Programmes 
Remote Management And Workforce Management Tools Are Improving Labour Efficiency   
Fieldworker Mobile Apps And Remote Monitoring Are Aiding Services Firms In Meeting SLAs 
Facilities Services Firms Are Launching New Digital Workplace Services To Gain Competitive Advantage 

Traditional Value Pools Hamper Services Firms In Making Transformative Technology Investments

In The Next Three Years Digitization Will Focus On Smartening Up Staff Activities And Taking Paper-Based Processes Online 


Table of figures

Figure 1. Four Maintenance Strategies Offer Upside And Downside For Customers
Figure 2. Technology Is Smartening Up Eight Core Facilities Management Processes
Figure 3. Remote Management Technology Is Changing The Delivery Of Facilities Management Services
Figure 4. Three Phases Of Facilities Management Services Digitization  

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

Global Head of Research and Finance Director

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. He also leads the Smart Buildings practice on an interim basis. Rodolphe has over twenty years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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