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Executive Summary

Technologically enabled managed services (TEMS) are disrupting the managed services market globally and hold the potential to transform the efficiency of building operations. Today, facilities managers (FMs) face immense pressure to digitize operations to overcome worsening labour shortages and align with incoming ESG agendas. A diverse range of drivers are compelling investors to cross the ‘adoption chasm’ and implement TEMS across their real estate portfolios. As the benefits of TEMS become increasingly apparent, those who do not invest risk falling behind energy efficiency goals, failing to attract new tenants and even suffering reductions in property value. FMs should use this report to inform their investment decisions for 2024.

Table of contents

Technologically enabled managed services are redefining the landscape of building operations
Building operations are undergoing a digital transformation
TEMS are demonstrating their worth through use cases essential for optimized building operations
A broad range of factors are driving the adoption of TEMS
However, there are several perceived barriers to TEMS adoption
TEMS offerings span a broad range of functionality
The future of TEMS is bright

Table of figures

Figure 1. Digital services segment definitions
Figure 2. Buyers are beginning to cross the adoption chasm as technologically enabled managed services gain momentum
Figure 3. Real estate management priorities for the next three years
Figure 4. Plans for facilities optimization software over the next 12 months
Figure 5. The current and future value proposition of technologically enabled managed services for specific roles in the real estate sector
Figure 6. Drivers and barriers for the uptake of technologically enabled managed services
Figure 7. Verdantix has identified the six major heritages of providers operating in this market
Figure 8. Technologically enabled managed services risk and digital competency matrix for different building types

About the authors

Sophie Planken-Bichler

Sophie is an Analyst in the Verdantix Smart Buildings practice. She joined Verdantix in 2023, having previously worked as a landscape architect at James Blake Associates, where she gained experience in sustainable design and environmental policy. Sophie holds a BSc in Geography from the University of Exeter.

Claire Stephens

Research Director, Smart Buildings
Claire Stephens is Research Director of the Smart Buildings team. With 18 years of experience in the sector, Claire is recognized as an expert in industries that make up the built environment, in particular, corporate and commercial real estate, and workplace and sustainability technologies. At Verdantix, Claire will be digging into building technology for building owners, occupiers and investors, focusing on how to support them in reaching their ESG objectives. Prior to her arrival at Verdantix, Claire launched Asia’s first corporate real estate, green building and building technology publications. She has also delivered full lifecycle real estate consultancy services covering a broad range of asset types in industries including financial services, oil and gas, pharmaceuticals, technology, consumer goods, media, retail and hospitality.

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