Market Insight: Technologically Enabled Managed Services Are Redefining Building Operations
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Executive Summary
Technologically enabled managed services (TEMS) are disrupting the managed services market globally and hold the potential to transform the efficiency of building operations. Today, facilities managers (FMs) face immense pressure to digitize operations to overcome worsening labour shortages and align with incoming ESG agendas. A diverse range of drivers are compelling investors to cross the ‘adoption chasm’ and implement TEMS across their real estate portfolios. As the benefits of TEMS become increasingly apparent, those who do not invest risk falling behind energy efficiency goals, failing to attract new tenants and even suffering reductions in property value. FMs should use this report to inform their investment decisions for 2024.Building operations are undergoing a digital transformation
TEMS are demonstrating their worth through use cases essential for optimized building operations
A broad range of factors are driving the adoption of TEMS
However, there are several perceived barriers to TEMS adoption
TEMS offerings span a broad range of functionality
The future of TEMS is bright
Figure 2. Buyers are beginning to cross the adoption chasm as technologically enabled managed services gain momentum
Figure 3. Real estate management priorities for the next three years
Figure 4. Plans for facilities optimization software over the next 12 months
Figure 5. The current and future value proposition of technologically enabled managed services for specific roles in the real estate sector
Figure 6. Drivers and barriers for the uptake of technologically enabled managed services
Figure 7. Verdantix has identified the six major heritages of providers operating in this market
Figure 8. Technologically enabled managed services risk and digital competency matrix for different building types
About the Authors
Sophie Planken-Bichler
Analyst
Sophie is an Analyst at Verdantix, specializing in AEC software and digital twins. She provides strategic guidance to both technology buyers and software vendors, delivering i...
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Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing ...
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