Market Insight: Robotization Of Customer-Facing Services
Access this research
Access all Real Estate, Facilities & Workplace Tech content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
The use of robots in non-industrial real estate is expanding, driven by advancements in AI, and decreasing technology costs. Traditionally confined to high-risk environments such as manufacturing and industrial operations, robots are now starting to enhance customer-facing services across numerous asset types, such as real estate, hospitality, healthcare and retail. This report analyses the state of the market for customer-facing service robots, covering the different types of robots and their use cases across various real estate asset types. Technology buyers seeking to invest in robots should use this report to understand the areas of highest value, as well as the barriers to consider before deploying robots.The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
About the Authors
Joy Trinquet
Senior Analyst
Joy is a Senior Analyst at Verdantix, specializing in real estate, facilities and workplace technology, with a particular focus on integrated workplace management systems/conn...
View Profile
Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing ...
View ProfileOther related content
The latest Verdantix benchmark of commercial buildings computerized maintenance management system (CMMS) providers has officially launched. Facilities teams are under pressure to...
08 September, 2025
Our research shows that field service leaders face three critical roadblocks to a superior customer experience: inefficient legacy systems, data silos, and insufficient technolo...
Upcoming / 30 September, 2025
As real estate and facilities teams rethink their tech stacks for a decarbonized, digitized future, AI is taking centre stage. This webinar explores how leading firms are applying ...
Upcoming / 25 September, 2025
Confused by the crowded construction tech landscape? This webinar breaks down key insights from the first-ever Green Quadrant for Construction Management Software. Discover how lea...
20 August, 2025
-of-offices-the-state-of-workplace-amenities-designs-post-covid_1920x1080px.jpg?sfvrsn=9bfe0d1b_1)
It’s 8am, you’ve just woken up, you have an in-person meeting at 9am and your home is at least an hour commute away from the office… BUT panic does not ensue because you’ve spent t...
04 July, 2025
You may not see them, but behind the scenes of many modern office towers, data centres and logistics hubs, intelligent AI agents are now in control – adjusting HVAC systems, predic...
02 July, 2025