Integrated Workplace Management Systems Buyer’s Guide 2020

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Executive Summary

This report provides individuals responsible for selecting, implementing and managing software for real estate and facilities management with an up-to-date analysis of the 18 most prominent Integrated Workplace Management Systems (IWMS) platforms on the market. This report updates and extends our analysis of solutions provided through the Green Quadrant IWMS Solutions published in March 2019. This analysis leverages data recently collected from the 18 IWMS vendors via questionnaires and software demonstrations. It also uses insights into buyer requirements collected via our annual global surveys with building occupiers and investors. Buyers should use this guide to support them in their search for real estate and facilities management applications that fit their requirements and to help them to build a shortlist. 

Table of contents

Integrated Workplace Management Systems Buyer’s Guide 2020  
IWMS Solutions Are Broad Platforms Which Centralize Facilities And Real Estate Data 
Building Occupiers, Facilities Services Firms And Real Estate Investors Should Review IWMS Solutions 
Buyers Need To Watch Out For Variability Of Solutions Across Functionality Depth, Architecture And Solution Scalability  
Review Of Key Product Enhancements  
Platform Enhancements Focus On Improving UI, Time-To-Value And APIs 
Building Users Will Benefit From IWMS Vendors’ Investments Into Workplace Apps  
New Fleet And Linear Asset Management Tools Will Benefit Customers With Complex Asset Portfolios 
Inclusion Criteria For The 2020 IWMS Buyer’s Guide  
Accruent Extends Its IoT Data Capture Capabilities For Smart Buildings
Archibus Launches A New UI And Enhances Its Integrations With Serraview For Space Management 
AssetWorks Deepens Functionality Across Space Management And Fieldworker Mobile Apps 
New Entrant Facilio Broadens Its Platform From Building Operational Management To Property Management 
FM:Systems Bolsters Its Digital Workplace Capabilities With Richer Analytics And Workplace Sensors 
FSI Refreshes Its IWMS Platform By Modernizing Its User Interface 
IBM Bolsters TRIRIGA With AI-Powered Analytics And New Workplace Apps 
iOFFICE Deepens Its Maintenance Management And Workplace Services Functionality Following Acquisitions
MRI Bolsters Its Lease Management And Tenant Engagement Functionality After A Series Of Software Acquisitions 
Fast-Growing Nuvolo Gains Traction With Healthcare, Business And Public Sector Organizations 
Planon Opens Its IWMS Platform For App Development And Third-Party Software Integrations
Rapal Deepens Its Functionality For Lease Management And Workplace Engagement In Its IWMS Solution 
Spacewell Brings Digital Twin Functionality To Its IWMS Platform
SWG Deepens Its Functionality For Linear Asset Management And Facility Inspections 
Tango Launches AI-Powered Tools To Support With Space And Workplace Management 
Trimble Launches A New Employee Engagement App To Support The Smart Workplace 
VLogic Launches New Mobile Functionality To Support Its IWMS Platform 
zLink Launches New Functionality For Fleet And Linear Asset Management

Table of figures

Figure 1. Common User Groups And Functionality Requirements Of IWMS Solutions
Figure 2. Market Transactions Impacting The IWMS Vendor Landscape January 2018 To January 2020
Figure 3. 18 IWMS Solutions Included In The 2020 Buyer’s Guide
Figure 4. Accruent’s IWMS Solution Overview
Figure 5. Archibus’s IWMS Solution Overview
Figure 6. AssetWorks’s IWMS Solution Overview
Figure 7. Facilio’s IWMS Solution Overview
Figure 8. FM:Systems’s IWMS Solution Overview
Figure 9. FSI’s IWMS Solution Overview
Figure 10. IBM’s IWMS Solution Overview
Figure 11. iOFFICE’s IWMS Solution Overview
Figure 12. MRI’s IWMS Solution Overview
Figure 13. Nuvolo’s IWMS Solution Overview
Figure 14. Planon’s IWMS Solution Overview
Figure 15. Rapal’s IWMS Solution Overview
Figure 16. Spacewell’s IWMS Solution Overview
Figure 17. SWG’s IWMS Solution Overview
Figure 18. Tango’s IWMS Solution Overview
Figure 19. Trimble’s IWMS Solution Overview
Figure 20. VLogic’s IWMS Solution Overview
Figure 21. zLink’s IWMS Solution Overview 

Organisations mentioned

3M, AASB, ABB, Accenture, Accruent, Addnode Group, ADP, AIA, AIG, Airbnb, Airbus, Allianz, ALLPLAN, Alpha Data, Amazon, Amey, AMS CAD + CAFM Solutions, Apple, ARCHIBUS, AREMIS, AssetWorks, AstraZeneca, Asure Software, AT&T, Australian Accounting Standards Board, Autodesk, Automated Logic, Avector, AXA, Axentris, Axxerion, AZMM, Bahwan IT, BAM FM, Barclays, Baskin Robbins, Bayer Real Estate, Big Fish Games, Blue Cross Blue Shield of Massachusetts, BNP Paribas, Bosch, Boston University, Bouygues, BRG, British Heart Foundation, Brown University, BT, Buildingi, CADD Microsystems, Calgary Board of Education, California Institute of Technology, California State University, Cardiff University, Cask, CBRE, Chevron, Chewy, Circle K, Cisco, Citrix, City of Vantaa (Finland), Clear Channel, Cleveland Clinic, Cofely FM, conjectFM, Connecticut State Colleges and Universities (CSCU), ConocoPhillips, Constellation Software, Co-op, Coor, Counterpointe, CPM One Source, Crestron, CT ACTIVA, Cushman & Wakefield, Del Monte, Deloitte, Denver Public Schools, Distech Controls, Dow Chemical Company, Dubai Airport, Dubai Electricity & Water Authority, DXC Technology, eCIFM Solutions, ECRI, Edge Hill University, EMS Software, Engage Property Technology, ENGIE, Equifax, eSight Energy, ETH Zürich, European Central Bank, Excellerate, Excitech, EY, Facilicom, Facilio, Fairbanks North Star Borough, FASB, Finnish Tax Administration, FM:Systems, Fortive, FSI, Fujitsu Technology Solutions, GASB, GE, GE Healthcare, GI Partners, GlideFast Consulting, Google, Government of Flanders, Granlund, Gravicon, GridPoint, Guitar Center, Halfords, Hamilton County, Harvest Partners, Hewlett Packard (HP), Hippo CMMS, HOK, Horizant Solutions, Hydro Ottawa, IASB, IBM, IFRS, Illinois Institute of Technology, IMAGINiT, Incatec, Indus Systems, InfoNarus, iOFFICE, ISS, JLL, JMI Equity, Joint Commission, Joss Group, Kaiser Permanente, Kaiser Permanente Ventures, KFC, Kimberly-Clark, KPMG, Kykloud, L’Oréal, Leverton, LinkedIn, Logitech, Lucernex, Machinestalk, MACS, Maintenance Connection, ManagerPlus, Mass Plc, MCS Solutions, Melbourne Olympic Parks, Mercy Medical Center, Microsoft, Minnesota Twins (baseball team), Mishcon de Reya, Molina Healthcare, Moody’s, Moro Hub, Motorola, MRI, Nanyang Technological University, National Oceanic and Atmospheric Administration, Nebraska Medical Center, Nemetschek Group, NEN, NetApp, Netflix, New York City School Construction Authority, Newmark Knight Frank, NJW, Nuvolo, NYSE, OccupEye, Optimaze, Panera Bread, PartsSource, PD7 Technology, Penske, Philips, Pizza Hut, Plandatis, Planon, Portsmouth Regional Medical Hospital, Posti, PostNord, Priam Properties, ProLease, Public Centre for Social Welfare, PwC, QED, Qube Global Software, Rapal, RASMAS, Region Skåne, Rifiniti, ROI Consulting Group, Rome Airports, Royal Hospital For Neuro-disability, RSM, RXR Realty, Sage Method, Samsung, Schneider Electric, Scudo Solutions, Serco, Serraview, Service Master Clean India, ServiceNow, Setra, Siemens, Singapore Power Group, Sky, Sofigate, Solibri, Sopra Steria, South Australia Regional Police & Courts, Spacewell, SSAB, St. Francis Medical Center, Stantec, State of New Mexico, Symetri, Synchronoss, TA Associates, Tango, Teem, Tekla, Telefónica, Teletrol, Tesco, Texas A&M University, The Crown Estate, The State University of New York, Tjene, Topscan, Trimble, Uber, UK Foreign & Commonwealth Office, Ultimate Software, Under Armour, Unifii, University of California, University of Central Florida, University of Maryland, US Air Force, US Army, US Coast Guard Auxiliary, US Department of Transportation, US Government Accountability Office, Vaisala, Verizon Wireless, Vetasi, Vicinity Centres, VLogic, Waud Capital, Wendy’s, WeWork, Whole Foods Market, WHSmith, Wipro, Withers Worldwide, Workday, Yelp, Zillow, zLink

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

MD and Global Head of Research
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from the University of Cambridge.

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