Impact Working Delivers Positive Digital Experiences To Its Tenants With essensys’s Connectivity Solutions

Published 18 September 2023 by Ben Readman & Rodolphe d’Arjuzon &

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Executive Summary

This case study is one of a series of reports designed to help landlords and flexible space providers understand software solutions for network and IT management. The report focuses on how Impact Working has deployed a suite of essensys solutions, including its Connect and Operate software Platform, white-labelled tenant app, and outsourced IT services, to support tenant experiences. Without an in-house IT team, Impact Working uses software and services to drive positive digital experiences for its tenants by maintaining reliable networks. Flexible space firms and office landlords can use this report to understand the challenges Impact Working faces in its network management and to uncover how it addresses them.

Table of contents

Consistent IT networks are a foundational part of Impact Working’s flex space proposition
Impact Working is a growing flex space provider
Impact Working must keep pace with the high standards of its tenants
essensys provides managed services and software to Impact Working
Continuity of service builds a foundation for tenant retention
Impact Working plans to leverage essensys to assist with its growth trajectory

About the authors

Ben Readman

Analyst, Smart Buildings

Ben is an Analyst in the Verdantix Smart Buildings practice. His research agenda currently focuses on new strategies for corporate energy management and future trends in carbon offsetting markets. Ben Joined Verdantix in 2021 having previously worked as a researcher at CECAN. He holds a Masters in Environmental Strategy from the University of Surrey and a BA in Geography from the University of Birmingham.

Rodolphe d’Arjuzon

Global Head of Research and Finance Director

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. He also leads the Smart Buildings practice on an interim basis. Rodolphe has over twenty years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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