Green Quadrant Operational Excellence Digital Services 2020
13 Feb, 2020
Executive Summary
This report provides a detailed fact-based comparison of the 12 most prominent digital operational excellence service providers. Based on the proprietary Verdantix Green Quadrant methodology, the analysis is based on two-hour interviews with practice executives at each vendor, vendor responses to a 108-point questionnaire, interviews with 10 corporate managers from four countries in the oil and gas, chemicals, mining and aerospace industries who have engaged and managed service providers for operational excellence projects, and a survey of 284 operations, maintenance, engineering and process safety executives. The analysis finds that the current operational excellence digital services market is populated with vendors from different backgrounds such as IT and business services firms, technology strategy consultants and specialist providers with expertise in specific areas such as asset management or EHS. Consultants have built up digital capabilities to deliver these large-scale operational excellence projects through acquisitions, partnerships and investments. The analysis of the service line capabilities and market momentum of the vendors reveals that five firms— Accenture, ARCADIS, AECOM, Wipro and ERM—currently lead the market, whilst the other vendors have strong capabilities in specific areas, such as asset performance management, EHS or performance improvement.
State Of The Market For Operational Excellence Digital Services
Four Factors Drive Demand For Operational Excellence Digital Services
CEOs With Digital Transformation Strategies Face Big Roadblocks
Consultants Help Firms Vault Over Barriers To Success
Green Quadrant For Operational Excellence Digital Services
Green Quadrant Methodology
Evaluated Firms : Selection Criteria
Evaluation Criteria For Operational Excellence Digital Services
Accenture Offers The Strongest Capabilities For Digital Transformation Of Operational Excellence
Advisian Offers Robust Asset Management Digital Services For Energy And Resources Sectors
AECOM Offers The Broadest Range Of High-Quality Digital Services For Operational Excellence Projects
ARCADIS Pursues An Aggressive Digital Innovation Strategy To Enhance Clients’ Operational Excellence Programmes
Capgemini Combines Technical And Domain Expertise To Deliver A Digital Factory Strategy For Manufacturing Firms
Deloitte’s Broad Technology Consulting Capabilities Provide A Platform For Operational Excellence Digital Services
ERM Offers The Broadest And Deepest EHS Technology Services
Golder Delivers Robust EHS Software Implementation With Strong Data Modelling And Analytics Capabilities
IBM Services Delivers Powerful Asset Management Services Built On IBM’s Own Digital Tools
Infosys Brings Technical Expertise And Domain Knowledge To Deliver Digital Services For The Aviation Industry
TCS Builds On Its Impressive Technology Expertise To Offer Digital Services For Operational Excellence
Wipro’s Co-Creation Strategy Turbocharges Its Asset Performance Management Digital Services
Four Factors Drive Demand For Operational Excellence Digital Services
CEOs With Digital Transformation Strategies Face Big Roadblocks
Consultants Help Firms Vault Over Barriers To Success
Green Quadrant For Operational Excellence Digital Services
Green Quadrant Methodology
Evaluated Firms : Selection Criteria
Evaluation Criteria For Operational Excellence Digital Services
Accenture Offers The Strongest Capabilities For Digital Transformation Of Operational Excellence
Advisian Offers Robust Asset Management Digital Services For Energy And Resources Sectors
AECOM Offers The Broadest Range Of High-Quality Digital Services For Operational Excellence Projects
ARCADIS Pursues An Aggressive Digital Innovation Strategy To Enhance Clients’ Operational Excellence Programmes
Capgemini Combines Technical And Domain Expertise To Deliver A Digital Factory Strategy For Manufacturing Firms
Deloitte’s Broad Technology Consulting Capabilities Provide A Platform For Operational Excellence Digital Services
ERM Offers The Broadest And Deepest EHS Technology Services
Golder Delivers Robust EHS Software Implementation With Strong Data Modelling And Analytics Capabilities
IBM Services Delivers Powerful Asset Management Services Built On IBM’s Own Digital Tools
Infosys Brings Technical Expertise And Domain Knowledge To Deliver Digital Services For The Aviation Industry
TCS Builds On Its Impressive Technology Expertise To Offer Digital Services For Operational Excellence
Wipro’s Co-Creation Strategy Turbocharges Its Asset Performance Management Digital Services
Figure 1. Drivers Of Investment In Operational Excellence
Figure 2. Eight Workstreams Included In Operational Excellence Frameworks
Figure 3. Digital Technology’s Role In Operational Excellence Programmes
Figure 4. Digitization Priorities For Assets In Nine Operational Situations
Figure 5. Operational Excellence Digital Services: Brand Preference Ranking 2019
Figure 6-1. Capabilities Criteria For Operational Excellence Digital Services
Figure 6-2. Capabilities Criteria For Operational Excellence Digital Services
Figure 7. Momentum Criteria For Operational Excellence Digital Services
Figure 8. Vendor Capabilities Scores
Figure 9. Vendor Momentum Scores
Figure 10. Green Quadrant Operational Excellence Digital Services
Figure 2. Eight Workstreams Included In Operational Excellence Frameworks
Figure 3. Digital Technology’s Role In Operational Excellence Programmes
Figure 4. Digitization Priorities For Assets In Nine Operational Situations
Figure 5. Operational Excellence Digital Services: Brand Preference Ranking 2019
Figure 6-1. Capabilities Criteria For Operational Excellence Digital Services
Figure 6-2. Capabilities Criteria For Operational Excellence Digital Services
Figure 7. Momentum Criteria For Operational Excellence Digital Services
Figure 8. Vendor Capabilities Scores
Figure 9. Vendor Momentum Scores
Figure 10. Green Quadrant Operational Excellence Digital Services
Shaanxi Electric Power, Severn Trent, Accenture, Orbia, Mitsufuji, ABB, Aurizon, Sandvik, Microsoft, Petronas, Ramboll, Maptek, Rio Tinto, Transocean, Techstars, Enterprise Health, DuPont Sustainable Solutions, Wärtsilä, Chevron, SHE Software, Net Positive Project, Capgemini, EAMS Group, VisiumKMS, Golder, Guardhat, Airbus, Enfos, RiskPoynt, Mexichem, Intel, Jacobs, SmartCone, Petrofac, Noble Drilling, Statoil, MuleSoft, Canadian Natural Resources, Atos Consulting, Hexagon, Enemalta, RegScan, Campbell Institute, Otaski Energy Solutions, UTC, Neptune Bulk Terminals, Baker Hughes, E2 ManageTech, UL, Bentley Systems, libryo, Beijing Environmental Protection Bureau, Workday, Oniqua, Asset Integrity Engineering, Cyberhawk, Imperial Oil, BASF, Verisk 3E, Transwater, Select Energy, DNV GL, North Caspian Operating Company, Enhesa, Consultancy Services, Southeastern Pennsylvania Transportation Authority, Hitachi Consulting, Australian Securities Exchange, VAALCO Energy, Anadarko, SAP, EPRI, Realwear, Korea Radioactive Waste Agency, Fingrid, Worley , ARCADIS Gen, Cority, Cheniere, Proctor & Gamble, Prometheus Group, Colonial Pipeline, Wipro, Ecometrica, Schlumberger, Woodside Energy, SEAMS, Highways England, Arcadis, Garmin Health, ERM, DuPont, Total, Dominion Energy, Exida, IsoMetrix, Amtrak, Lloyd’s Register, AspenTech, Infor, Tata , Cortexica, Syfte, Datamaran, Decernis, Quintiq, Halliburton, Saudi Aramco, Sphera, AVEVA, Reliance Industries, eVision, KONE, Nissan, Australian Centre for Geomechanics, EarthSoft, EDF, IBM, Dialogue and Development Commission of Delhi, Enablon, GE Digital, Shell, ExxonMobil, International Council on Mining and Metals, Michelin, Equinor, IBM Services, Advisian, Tableau, National Safety Council, ARMS Reliability, ProRail, Siemens, Bharat Petroleum, AECOM, Audi, Ford, Infosys, Cooper, Openlink, PTC, Transport for London, SAI Global, EVONIK, Pfizer, BP, Truescape, TIBCO, Suncor, Deloitte, ehsAI, MOL Group, Dassault Systèmes, Asset Performance Group, Honeywell, Designit, Caterpillar, SABIC, Intelex, Esri, PwC, Transurban, OSIsoft
About the Authors
Malavika Tohani
Research Director, Industrial Transformation
Malavika leads the Verdantix Industrial Transformation practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins…
View Profile
David Metcalfe
CEO and Co-Founder
David is the CEO of Verdantix and co-founded the firm in 2008. Based on his 20 years of experience in technology strategy and research roles he provides guidance on digital st…
View Profile