Green Quadrant Operational Excellence Digital Services 2020

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Executive Summary

This report provides a detailed fact-based comparison of the 12 most prominent digital operational excellence service providers. Based on the proprietary Verdantix Green Quadrant methodology, the analysis is based on two-hour interviews with practice executives at each vendor, vendor responses to a 108-point questionnaire, interviews with 10 corporate managers from four countries in the oil and gas, chemicals, mining and aerospace industries who have engaged and managed service providers for operational excellence projects, and a survey of 284 operations, maintenance, engineering and process safety executives. The analysis finds that the current operational excellence digital services market is populated with vendors from different backgrounds such as IT and business services firms, technology strategy consultants and specialist providers with expertise in specific areas such as asset management or EHS. Consultants have built up digital capabilities to deliver these large-scale operational excellence projects through acquisitions, partnerships and investments. The analysis of the service line capabilities and market momentum of the vendors reveals that five firms— Accenture, ARCADIS, AECOM, Wipro and ERM—currently lead the market, whilst the other vendors have strong capabilities in specific areas, such as asset performance management, EHS or performance improvement.

Table of contents

State Of The Market For Operational Excellence Digital Services  
Four Factors Drive Demand For Operational Excellence Digital Services    
CEOs With Digital Transformation Strategies Face Big Roadblocks     
Consultants Help Firms Vault Over Barriers To Success

Green Quadrant For Operational Excellence Digital Services
Green Quadrant Methodology
Evaluated Firms : Selection Criteria
Evaluation Criteria For Operational Excellence Digital Services
Accenture Offers The Strongest Capabilities For Digital Transformation Of Operational Excellence 
Advisian Offers Robust Asset Management Digital Services For Energy And Resources Sectors
AECOM Offers The Broadest Range Of High-Quality Digital Services For Operational Excellence Projects
ARCADIS Pursues An Aggressive Digital Innovation Strategy To Enhance Clients’ Operational Excellence Programmes 
Capgemini Combines Technical And Domain Expertise To Deliver A Digital Factory Strategy For Manufacturing Firms 
Deloitte’s Broad Technology Consulting Capabilities Provide A Platform For Operational Excellence Digital Services
ERM Offers The Broadest And Deepest EHS Technology Services
Golder Delivers Robust EHS Software Implementation With Strong Data Modelling And Analytics Capabilities
IBM Services Delivers Powerful Asset Management Services Built On IBM’s Own Digital Tools 
Infosys Brings Technical Expertise And Domain Knowledge To Deliver Digital Services For The Aviation Industry
TCS Builds On Its Impressive Technology Expertise To Offer Digital Services For Operational Excellence
Wipro’s Co-Creation Strategy Turbocharges Its Asset Performance Management Digital Services

Table of figures

Figure 1. Drivers Of Investment In Operational Excellence
Figure 2. Eight Workstreams Included In Operational Excellence Frameworks
Figure 3. Digital Technology’s Role In Operational Excellence Programmes
Figure 4. Digitization Priorities For Assets In Nine Operational Situations
Figure 5. Operational Excellence Digital Services: Brand Preference Ranking 2019
Figure 6-1. Capabilities Criteria For Operational Excellence Digital Services
Figure 6-2. Capabilities Criteria For Operational Excellence Digital Services
Figure 7. Momentum Criteria For Operational Excellence Digital Services
Figure 8. Vendor Capabilities Scores
Figure 9. Vendor Momentum Scores
Figure 10. Green Quadrant Operational Excellence Digital Services 

Organisations mentioned

ABB, Accenture, Advisian, AECOM, Airbus, Amtrak, Anadarko, Arcadis, ARCADIS Gen, ARMS Reliability, AspenTech, Asset Integrity Engineering, Asset Performance Group, Atos Consulting, Audi, Aurizon, Australian Centre for Geomechanics, Australian Securities Exchange, AVEVA, Baker Hughes, BASF, Beijing Environmental Protection Bureau, Bentley Systems, Bharat Petroleum, BP, Campbell Institute, Canadian Natural Resources, Capgemini, Caterpillar, Cheniere, Chevron, Colonial Pipeline, Consultancy Services, Cooper, Cority, Cortexica, Cyberhawk, Dassault Systèmes, Datamaran, Decernis, Deloitte, Designit, Dialogue and Development Commission of Delhi, DNV GL, Dominion Energy, DuPont, DuPont Sustainable Solutions, E2 ManageTech, EAMS Group, EarthSoft, Ecometrica, EDF, ehsAI, Enablon, Enemalta, Enfos, Enhesa, Enterprise Health, EPRI, Equinor, ERM, Esri, eVision, EVONIK, Exida, ExxonMobil, Fingrid, Ford, Garmin Health, GE Digital, Golder, Guardhat, Halliburton, Hexagon, Highways England, Hitachi Consulting, Honeywell, IBM, IBM Services, Imperial Oil, Infor, Infosys, Intel, Intelex, International Council on Mining and Metals, IsoMetrix, Jacobs, KONE, Korea Radioactive Waste Agency, libryo, Lloyd’s Register, Maptek, Mexichem, Michelin, Microsoft, Mitsufuji, MOL Group, MuleSoft, National Safety Council, Neptune Bulk Terminals, Net Positive Project, Nissan, Noble Drilling, North Caspian Operating Company, Oniqua, Openlink, Orbia, OSIsoft, Otaski Energy Solutions, Petrofac, Petronas, Pfizer, Proctor & Gamble, Prometheus Group, ProRail, PTC, PwC, Quintiq, Ramboll, Realwear, RegScan, Reliance Industries, Rio Tinto, RiskPoynt, SABIC, SAI Global, Sandvik, SAP, Saudi Aramco, Schlumberger, SEAMS, Select Energy, Severn Trent, Shaanxi Electric Power, SHE Software, Shell, Siemens, SmartCone, Southeastern Pennsylvania Transportation Authority, Sphera, Statoil, Suncor, Syfte, Tableau, Tata , Techstars, TIBCO, Total, Transocean, Transport for London, Transurban, Transwater, Truescape, UL, UTC, VAALCO Energy, Verisk 3E, VisiumKMS, Wärtsilä, Wipro, Woodside Energy, Workday, Worley

About the authors

Malavika Tohani

Research Director

Malavika leads the Verdantix Operational Excellence practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins and software solutions for industrial risk and asset management. Malavika has over 15 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

David Metcalfe


David is the CEO of Verdantix and co-founded the firm in 2008. Based on his 20 years of experience in technology strategy and research roles he provides guidance on digital strategies to C-level executives at technology providers, partners at private equity firms and function heads at large corporations. His current focus is on helping clients understand their market opportunity tied to ESG investment trends and their impact on corporate sustainability strategies. During his 12 years running Verdantix – including 4 leading the New York office – he has helped dozens of clients grow their businesses through fund raising, acquisitions and international growth. David was previously SVP Research at Forrester and Head of Analysis & Forecasting at BT. He holds a PhD from Cambridge University and also worked as a Research Associate at the Harvard Business School.

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