Green Quadrant Integrated Workplace Management Systems 2019

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Executive Summary

This report provides a detailed fact-based comparison of the 16 most prominent integrated workplace management system solutions available on the market today. Based on the proprietary Verdantix Green Quadrant methodology, the analysis is based on two-hour live product demonstrations with pre-set usage scenarios and vendor responses to a 165-point questionnaire. To understand customer needs Verdantix conducted in-depth interviews with 15 software buyers at organizations that occupy mid to large real estate portfolios and reviewed the data from a survey of 303 real estate decision-makers. Our fact-based analysis concludes that six vendors lead the market and they demonstrated an excellent breadth of functionality and strong market momentum. The analysis also reveals that other vendors offer strong propositions in workplace management, mobile solutions for facility engineers and tenant-facing engagement.

Table of contents

The State Of The Market For Integrated Workplace Management Systems
IWMS Gets A New Lease Of Life As New Deployments Swell In 2018  
IWMS Solutions Will Become More Employee-Centric And Support Interactions Beyond The Desktop
Buyers Need To Watch Out For Variation In IWMS Vendor Strategies

Buyers Prioritize IWMS Platforms To Improve All Facets Of Real Estate Decision-Making
Cost Management, Occupant Wellbeing And Agile Working Strategies Will Shape Real Estate Strategies In 2019
Firms Have Invested In Real Estate And Facilities Software To Tackle Multiple Usage Scenarios
Firms Still Struggle To Get Value From Siloed Real Estate And Facilities Data  
Real Estate Managers Prioritize A Vision For Centralized Data Management In The Future

Buyers Seek Out IWMS Solutions With High-Quality Desktop And Mobile UIs
Buyers Build Their Business Case For Software Based On Time Savings And Operational Efficiency
Quality Of Mobile Apps Emerges As A Top Purchase Criterion 

Green Quadrant Integrated Workplace Management Systems
Green Quadrant Methodology
Inclusion Criteria For The IWMS Solution Benchmark
Scope And Methodology Updates For The 2019 IWMS Green Quadrant
Evaluation Criteria For IWMS Solution Providers
Accruent’s IWMS Product Suite Offers Rich Industry-Focused Functionality
ARCHIBUS Offers A Comprehensive IWMS Platform And A Global Partner Network  
FM:Systems Continues To Offer Market-Leading Space Planning Tools   
FSI Provides Market-Leading Digital Tools For Facilities Services Firms
IBM TRIRIGA Is A Leading IWMS For Buyers That Want A Configurable Platform  
iOFFICE Gains Traction With Its Employee-Centric IWMS
MRI Stands Out With Its Strong Functionality For Real Estate Investors
Planon Enriches Its Platform With Specialist Functionality For Facilities Services Providers
Rapal Offers Specialist Functionality For Space Utilization And Workplace Analytics
Service Works Global Offers A Reliable IWMS For Facilities Services Firms
Spacewell’s Axxerion Provides A Configurable Platform That Helps Mid-Sized Organizations Get Value From An IWMS Solution  
Spacewell’s MCS Establishes Itself At The Forefront Of Smart Buildings Innovation
Tango Builds Up Customer Momentum With Its IWMS And Store Lifecycle Management Software
Trimble’s UI Investment Refreshes Its Powerful Platform For Real Estate Portfolio Management
VLogic Helps Firms Get Maximum Use Of Facility Drawings For Facilities Management
zLink Provides An Intuitive User Interface For Facilities Data And Drawing Management

Table of figures

Figure 1. Market Transactions Impacting The IWMS Vendor Landscape July 2017 To January 2019
Figure 2. Real Estate Managers’ Priorities Over The Next Twelve Months 
Figure 3. Usage Of Commercial Software By Real Estate And Facilities Process
Figure 4. Real Estate And Facilities Management Data Challenges 
Figure 5. Real Estate And Facilities Optimization Software Strategies For The Next Five Years
Figure 6. Top Factors That Shape The Business Case For Real Estate And Facilities Management Software
Figure 7. Importance Of Real Estate And Facilities Management Software Purchase Criteria
Figure 8. Importance Of Vendor Attributes During The Software Selection Process
Figure 9. Suppliers And Software Assessed
Figure 10-1. Capabilities Criteria For IWMS Solutions
Figure 10-2. Capabilities Criteria For IWMS Solutions
Figure 10-3. Capabilities Criteria For IWMS Solutions 
Figure 11. Momentum Criteria For IWMS Solutions
Figure 12-1. Vendor Capabilities Scores
Figure 12-2. Vendor Capabilities Scores
Figure 13. Vendor Momentum Scores 
Figure 14. Green Quadrant Integrated Workplace Management Systems 2019

Organisations mentioned

Accela¸ Accruent, Addnode Group, Airbus, Amazon, Amey, Aquicore, ARCHIBUS, ASOS, AssetWorks, Autodesk, Axxerion, Bayer HealthCare Pharmaceuticals, BC Hydro, Big Fish Games, Blue Cross Blue Shield, Bouygues Energies & Services, BrokerSavant, Brookfield Europe, Brown University, Bruges Police, BT, CADM, Caleres, Calgary Board of Education, California Polytechnic State University, Canadian Tire, Canon, Carolina Union University, Catholic Health Initiatives, Causeway Technologies, CBRE, City of Bruges, City of Cleveland, City of Hamilton, City of Sint-Niklaas, Co3 Group, Concordia, conjectFM, CoWorkr, Current, Danfoss, Danish Building and Property Agency, Dartmouth College, Debenhams, Deloitte, Dixons Carphone, ECH, eCIFM Solutions, Eindhoven University of Technology, EMS, ENGIE, eSight Energy, Evora, Excitech, Facilicom, FASB, Federal Pensions Service, FieldFLEX, Flemish Government, FM:Systems, Frontier Capital, FSI, G4S, Gasunie, GelreDome, Gemeente Culemborg, General Authority of Civil Aviation, General Electric, Genstar Capital, Gentech, Glose, Google, Granlund, Gravicon, Guitar Center, H&M, Halfords, Hammerson, Hanesbrands, Herman Miller, Horizant, Hydro Ottawa, IASB, IBM, iOFFICE, ISS, JMI Equity, Kaiser Permanente, Kier Group, King’s College, Kwintes, Kykloud, Lancashire NHS Foundation Trust, London City Airport, Lucernex, Marks & Spencer, MathWorks, McKesson, MCS Solutions, Mercy Medical Center, Michigan Department of Transportation, Mishcon de Reya LLP, Mobiess, MRI, MVGM, National Land Survey of Finland, Nemetschek Group, New York City School Construction Authority, NJW Limited, Nuvolo, OCS, Oracle, Oregon Department of Transportation, Peterborough City Hospital, Planon, Planview, Portfolio Solutions, Portsmouth Regional Hospital, Progressive Casualty Insurance, ProLease, QED Advanced Systems Limited, Qlik, Q-Park, Qube Global Software, Raiffeisen Property Holding International, Rapal, RCG Ventures, REDEVCO, Rosmiman, Salford Royal Hospital, School District of Philadelphia, Scudo Solutions, Sellafield, Senate Properties, ServeU, Service Works Global, Siemens, Signet Jewelers, Sodexo, Spacetrak, Spacewell, SPIE, St. Francis Medical Center, STRABAG Property and Facility Services, Symetri, Tesco, Trimble, UberRetail, UK Defence Infrastructure Organisation, UniCredit, United States Department of Veterans Affairs, University of Eastern Finland, University of Edinburgh, University of Helsinki, University of Oulu, US Department of Homeland Security, VA Long Beach Healthcare System, Vantaa City Centre, VergeSense, Vista Equity Partners, VLogic, Waud Capital, Whitesmiths, Woodside Energy, World Bank Group, Yelp, zLink

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

Global Head of Research and Finance Director

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. He also leads the Smart Buildings practice on an interim basis. Rodolphe has over twenty years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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