Green Quadrant® Integrated Workplace Management Systems

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Executive Summary

This report provides individuals responsible for selecting, implementing and managing software for real estate and facilities management with a detailed benchmark of the 14 most prominent integrated workplace management system (IWMS) vendors. Based on the proprietary Verdantix Green Quadrant methodology, the analysis is based on two-hour live product demonstrations with pre-set scenarios, vendor responses to a 111-point questionnaire and interviews with 19 independent customers representing 10 industries who have bought, or are planning to buy, software for managing facilities and real estate. Our fact-based analysis concludes that seven vendors lead the market and they demonstrated an excellent breadth of functionality and strong market momentum. The analysis also reveals that other providers offer strong propositions to support employee engagement, lease accounting and provide strong capabilities for maintenance workers. 

Table of contents

The State Of The Market For Integrated Workplace Management Systems
IWMS Market Embarks On A New Phase Marked By Innovation In Smart Buildings And Convergence Of Solutions

Customers Buy Into IWMS As A Platform To Consolidate Real Estate Software And Drive Improvements
Real Estate And Facilities Management Teams Prioritize Savings Drive In Space Utilization And Improving Contractor Performance
Organizations Run A Multitude of Real Estate And Facilities Management Technology Strategies 
Firms Are Running Long-Term Programmes To Improve Data Quality And Rationalize Disparate IT Systems 

Customers Focus On High-Return Initiatives In Real Estate IT Investments
Limited Budget Increases Are Earmarked For Projects That Deliver Operational Cost Savings
Buyers Prioritize Space Planning And Maintenance Management Modules For Investment In 2018
User Interface Design And Breadth Of Applications Top The List Of Buyer Requirements
Customers Challenge Suppliers To Improve The User Experience Of Their Systems

Green Quadrant® Integrated Workplace Management Systems
Green Quadrant® Methodology
Inclusion Criteria For IWMS Solutions Benchmark
Evaluation Criteria For IWMS Solution Providers
Accruent Offers Comprehensive IWMS Solution In BIGCenter And A Range Of Complementary Industry-Specific Applications
ARCHIBUS Offers A Comprehensive IWMS Platform For Large Enterprise Customers
Axxerion Offers An Intuitive User Experience For Managing Real Estate And Facilities Data
FM:Systems Differentiates Its Comprehensive Solution With Best-In-Class Capabilities For Space Optimization
FSI Is The Pace Setter For Software Solutions To Support Facilities Management Teams
IBM TRIRIGA’s Broad IWMS Platform Is Complemented By Best-In-Class Capabilities For Energy Optimization 
iOFFICE Enhances User Engagement With An Intuitive User Interface And Employee-Centric Apps
Indus Systems Helps Real Estate And Facility Teams Get Value Out Of Facility Drawings
Lucernex Offers Specialist Functionality For Lease Management And Lease Accounting
MCS Solutions Innovates In Smart Buildings Management Backed By Significant R&D Investment
Planon Offers A Strong Breadth Of Functionality And Has Built Up Market-Leading Momentum
Qube Global Extends Its Strengths From Property Management Into Facilities Management
Service Works Group Offers Strong Capabilities For Managing Maintenance At Complex Sites
Trimble’s Strengths Extend From Real Estate Financial Management To Project Management

Table of figures

Figure 1. Three Phases Of The IWMS Market Development
Figure 2. Priority Real Estate And Facility Improvements For 2018
Figure 3. Scale of Real Estate And Facilities Management Software Deployment By Application
Figure 4. Software Strategies For Managing Real Estate And Facilities Data
Figure 5. Forecast Change In Spend For Real Estate And Facilities Management Software
Figure 6. Top Factors That Shape The Business Case For Real Estate And Facilities Management Software
Figure 7. Investment Plans For Real Estate And Facilities Management Software By Application
Figure 8. Importance Of Real Estate And Facilities Management Software Purchase Criteria
Figure 9. Suppliers And Software Assessed
Figure 10-1. Capabilities Criteria For IWMS Solutions
Figure 10-2. Capabilities Criteria For IWMS Solutions
Figure 11. Momentum Criteria For IWMS Solutions
Figure 12. Green Quadrant® Integrated Workplace Management Systems 2017
Figure 13. Capabilities Scores
Figure 14. Momentum Scores

Organisations mentioned

360Workplace, Accel-KKR, Accruent, Addnode Group, AIM Investments, Airbus, Amazon, Amey, Aquicore, ARCHIBUS, Axxerion, BAM, BGIS, Bilfinger FM, Brookfield Europe, C3 IoT, CB&I, CBRE Global Investors, Citizens Bank, City of Hamilton, City of Kansas City, Collier County, Columbia, Current by GE, Cylon, Drexel University, ECH, ENGIE Services, ENI, eSight Energy, Excitech, Facilicom, FASB, FDS Advanced System, Fell Lease Administration, FM:Systems, FORBES, Fraser Williams Commercial Systems, FSI, G4S, Genstar Capital, George Washington University, HCAP Partners, Home Depot, IASB, IBM, IFS360, Indiana University, Indus Systems, iOFFICE, ISS, Jack Henry & Associates, James Cook University, Johnson Controls, JTC Corporation, KBC Bank, Kimball Medical Center, KPMG, Lease Cost Solutions, Leverton, Liberty Global, LSU, Lucernex, Main Capital, Mainspring Healthcare Solutions, McGill University, McKesson, MCS Solutions, Mercer, Microsoft, National Theatre, NHS, NHS Lanarkshire, Nokia, Oracle, Peterborough Hospital, Planon, Qube Global, Rabobank, REDEVCO, Rifiniti, Sage, SAP, Serraview, Service Works Group, Shell, Siemens, Siterra, Skoda Minotti, Smashburger, SNC-Lavalin, Sony Electronics, Spacetrak, SPIE Matthew Hall, Suburban Propane, TAC, Teradata Corporation, Teredyne Corporation, Tesco, TMS, Trimble, Uber, UBS, UFIDA Software Co, UniCredit, Unilever, University of North Texas, University of South Australia, University of Tennessee, US Government Accountability Office, US Securities and Exchange Commission, Vassar Brothers Medical Center, Verisae, Vision Software, Vista Partners, Xavier University

About the author

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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