Global Corporate Survey 2024: Quality Management Budgets, Priorities And Tech Preferences

Table of contents

Summary for decision-makers
Global survey highlights the digital maturity and operational priorities of quality management functions
Annual global survey features 101 quality management executives across 12 industries
Quality management functions prepare for expanding operational responsibilities
Quality management’s inherent ties to supply chain management elevate the importance of sustainable quality practices
There are valuable opportunities to close gaps in quality management digital transformation
Firms leverage QMS software to meet their specific quality management challenges
Businesses are still piloting AI use cases for quality management

Table of figures

Figure 1. Quality management respondents: industry breakdown
Figure 2. Quality management respondents: regional breakdown
Figure 3. Quality management budget plans for 2025
Figure 4. Operational priorities over the next two years
Figure 5. Influence of the quality management function on business processes
Figure 6. Change in quality management budgets in 2025
Figure 7. Prevention of supply chain disruptions: a key consideration for the business case for technology investment
Figure 8. Divisions in progress towards digital transformation amongst quality management functions
Figure 9. Use of disparate tools to manage quality processes
Figure 10. Technology goal priorities of the quality management function over the next two years
Figure 11. QMS software deployment across processes in 2025
Figure 12. Adoption of quality management AI use cases over the next two years
Figure 13. Barriers to successful AI adoption for quality management