Five Best Practices For Success In The Hybrid Working Era

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Executive Summary

Over the past 12 months, a growing number of organizations have announced plans to accelerate their implementation of hybrid working strategies. Corporate facility and real estate executives must take a key role in defining these strategies and implementing change at the building level. This report analyses the future evolution of the workplace and provides decision-makers with advice on how to succeed with a new hybrid working strategy. It brings together insights from our interviews with over 250 building occupiers on their post-COVID strategies and our analysis of over 100 return-to-work strategies. Heads of facilities management, real estate and workplace should use this report to inform their strategies for 2021 and beyond. 

Table of contents

A Workplace Revolution Is On The Horizon  
Workplaces Are Evolving To Become Centres Of Collaboration And Innovation 
Firms Are Pursuing Five Distinct Models Of Hybrid Working  
Facilities Executives Need To Manage Multiple Pitfalls For A Successful Transition To Hybrid   
Real Estate Executives Should Focus On Workplace Reinvention In The Long Term 

Five Actions To Launch Today To Enable Hybrid Working Success

Table of figures

Figure 1. Firms Will Implement Five Models Of Hybrid Working 
Figure 2. Business Priorities Will Shape The Implementation of Hybrid Working
Figure 3. Hybrid Working Strategies Across Five Sectors 
Figure 4. Hybrid Working Will Complicate Real Estate And Facilities Management 
Figure 5. A New Vision For A Smart Workplace: Employee-Centric And Hybrid-Enabled 

About the authors

Ben Hext

Industry Analyst

Ben is an Industry Analyst in the Verdantix Smart Buildings practice. His current agenda covers hardware and software solutions for energy management, on-site power generation, and COVID-19 mitigation management. He holds an M.Eng in Mechanical Engineering from Durham University,

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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