Buyer’s Guide: Workplace System Integrators (2022)

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Executive Summary

This report provides executives in facilities, human resources (HR) and real estate with an up-to-date analysis of over 30 of the most prominent workplace system integrators in the market today. This report leverages data recently collected from system integrators via questionnaires and strategic briefings, as well as existing research on the broader sector. The past 12 months has seen service providers launch partnerships or offerings around tenant experience apps, expand their connected portfolio intelligence platforms (CPIPs) as well as ticketing solution ecosystems, acquire smaller players with much needed expertise in areas such as map editing and maintenance, and deepen their offerings on ESG processes. Buyers should use this guide to support them in their search for a workplace system integrator that fits their operational and strategic requirements. 

Table of contents

Buyer’s Guide: Workplace System Integrators (2022) 
Defining Workplace System Integration Services
Workplace System Integrators Now Provide Technology Selection And Deployment Services To Adapt Workplaces For The Hybrid Era
Building Occupiers And Investors Are Increasingly Turning To Workplace System Integrators To Optimize Their Technology Usage
Workplace System Integration Is A Critical Part Of Broader Business Process Optimization Initiatives And More Targeted Technology Projects
Buyers Should Be Aware Of The Fundamental Differences Between Service Providers’ Areas Of Expertise

Review Of Key Service Capability Developments 
Integrators Have Been Rapidly Developing Their Capabilities To Address Customer Pains With Hybrid Workplace Management Challenges

Inclusion Criteria For The 2022 Workplace System Integrators Buyer’s Guide 
Accenture Improves Its Offering With A Focus On Cost Efficiency, ESG And IoT Cybersecurity
AMS Workplace Technology Broadens Its Value Proposition With ServiceNow And Nuvolo Partnerships
AREMIS Develops An In-House Tool To Optimize Hybrid Workplace Collaborations And Expands Its Repertoire Of Workplace Software Partnerships
CBRE Develops Its Workplace System Integration Capabilities With Its Buildingi Acquisition
Cushman & Wakefield Augments Its Occupier Services With A Flex Space App Investment
eCIFM Boosts Its Value Proposition By Expanding Its CPIP Offerings And Lease Compliance Capabilities
eFM Enhances Its Regional Presence And Mobile App User Experience
EY Expands Its Workplace System Capabilities As The Spread Of Hybrid Working Creates New Opportunities For Large-Scale Projects
Horizant Builds Out Its Data Visualization Offering Through Digital Twin Services
JLL Technologies Develops Its Services To Better Deliver Agile Working Enablement, Real Estate Investor Technology Deployment And ESG Reporting
Newmark Focuses Its Investment Into Technology Services For The Flex Space Market
Ricoh Hones Its Workplace Management And IoT Capabilities For A Broader Customer Range
Vetasi Builds Out Its Global Network Of Resources For IBM Maximo Deployments With An Acquisition In Indonesia

Table of figures

Figure 1. Workplace System Integrator Service Areas
Figure 2. Workplace System Integration Service Definitions 
Figure 3. Workplace System Integrator Industry Heritages 
Figure 4. Workplace System Integrator Capabilities By Supplier 
Figure 5. Workplace System Integrator Service Innovation Trends 
Figure 6. Accenture Service Offering 
Figure 7. AMS Workplace Technology Service Offering 
Figure 8. AREMIS Service Offering 
Figure 9. CBRE Service Offering 
Figure 10. Cushman & Wakefield Service Offering 
Figure 11. eCIFM Service Offering 
Figure 12. eFM Service Offering 
Figure 13. EY Service Offering 
Figure 14. Horizant Service Offering 
Figure 15. JLL Service Offering 
Figure 16. Newmark Service Offering 
Figure 17. Ricoh Service Offering 
Figure 18. Vetasi Service Offering 

Organisations mentioned

Accenture, Accruent, Acuity Brands, Adobe, Airthings, Alectra Utilities, Algonquin College, Allianz, Alto, Altus Power, American International Group (AIG), AMS Workplace Technology, Amundi, Apache Kafka, Arabesque S-Ray, Aramark, Arcadis, ARCHIBUS, Archibus Solution Centers Germany (ASC-DE), AREMIS, Autodesk, AXA Investment Managers, Bank of Jamaica, Bayer, Beiersdorf, Blackberry, BNL, BNP Paribas, British Columbia Institute of Technology, Buildingi, Cahill, Canada Revenue Agency, Canadian Air Transport Security Authority (CATSA), Canadian House of Commons, Canadian Securities Exchange (CSE), Capgemini, CBRE, Centre for Sustainable Energy, Cisco, City Green Light, City of Barrie, City of Brampton, City of Dallas, City of Hamilton, City of Ottawa, City of Sydney, City of Winnipeg, Cognito iQ, Cognizant, Colliers, Columbia University, Condeco, Confederation of British Business, CPL, Credit Suisse, Crestron, Cushman & Wakefield, DataVision, Dell, Deloitte, Department of Fisheries and Oceans Canada, Department of Justice Canada, Department of National Defence Canada, Deskeo, Digital Attitude, Distech, DS Smith, DXC Technology, easyJet, eCIFM, eFM, EggUp, Embrava, Empact Group, Enel, ENI, EPFL, European Commission, European Investment Bank (EIB), European Security & Defence College, European Union, Evangelische Bank, ExcelRedstone, Excitech, Extron, EY, Feedback Loop, Festo, Fifth Wall, Financial Accounting Standards Board (FASB), FLS, FM:Systems, FMP, Fraser Health Authority, Getty Museum, GIS WebTech, Government Accounting Standards Boards (GASB), Government of the North West Territories, Government of Yukon, GW Pharmaceuticals, hared Services Canada, HCL Technologies, Heathrow Airport, Heineken, Hitachi Energy, Honeywell, Horizant, Hospital for Sick Children, HqO, Hydro Ottawa, IBM, iGUIDE, Illumina, Impec Group, Industrious, Infogrid, ING, Insurance Corporation of British Columbia, International Accounting Standards Boards (IASB), iOFFICE + SpaceIQ , JLL, Johnson & Johnson, Johnson Controls, Judicial Council of California, KBC Bank, KBC Securities, Kennedy Space Center, Keysight Technologies, KPMG, Kyndryl, L&T Technology Services (LTTS), Lenovo, LG, Liquor Control Board of Ontario (LCBO), Logitech, L'Oréal, Lucid, M&T Bank, MapsPeople, Marshall Space Flight Center, Matterport, Max-Planck-Gesellschaft, Mayo Clinic, MCS Solutions, Metrikus, Microsoft, Migros, Mobile Informer, Modo Labs, Mohawk College, MongoDB, Municipal Property Assessment Corporation, NASA, National Research Council Canada (NRC), Natural Resources Canada (NRCan), NAV CANADA, NBI WeBuild Group, Nemetschek Group, Newfoundland Health Authority, Newmark Group, Nexus, NH Hotel Group, Nordion, Northwestern University, Nova Scotia Government, Novartis, Nuvolo, Okta, Onevo, Ontario Power Generation, Oracle, Orange, Organisation for Economic Co-operation and Development (OECD), PepsiCo, Pizzarotti/NBI WeBuildGroup, Planon, PointGrab, Poly, PotentialLife, Privy Council Office, Proxyclick, PTS Consulting, Public Safety & Emergency Preparedness Canada, Public Services and Procurement Canada, PwC, Regional Municipality of York, Regus, Rekeep, Relogix, RELX, RICOH, Robin, Royal Canadian Mounted Police (RCMP), Salesforce, Saltmine, Samsung Semiconductors, SAP, Sapphire Systems, Saskatchewan Government, SCE (EDISON), Schneider Electric, ScreenCloud, SDG&E (Sempra Group), ServiceNow, Sharptree, Shell, Siemens, Simon Fraser University, SimplicITy, Smartcool, SNCF, Sodexo, Solvay, South East Water, Southwest Airlines, Space Systems Loral, Spacewell, Spotify, St. Joseph's Health Care London, State of Florida, Summit Health, Suncor, Talian Infodinamika, Tango, Taronga Ventures, Tata Consultancy Services, TDS, Thompson Rivers University, TikTok, University of Minnesota, Upflex, US Federal Reserve Bank, Vancouver Coastal Health Authority, Vancouver Island Health Authority (VIHA), Vanti, VergeSense, Vetasi, Visma|Raet, Vodafone, VOS Logistics, WeWork, Whitehorse General Hospital, Wipro, Workday, World Bank, Wx Solutions, Yardi, Z#BRE

About the authors

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

Rodolphe d’Arjuzon

MD and Global Head of Research
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from the University of Cambridge.

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