Buyer’s Guide: Workplace System Integrators (2022)
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Executive Summary
Table of contents
Buyer’s Guide: Workplace System Integrators (2022)
Defining Workplace System Integration Services
Workplace System Integrators Now Provide Technology Selection And Deployment Services To Adapt Workplaces For The Hybrid Era
Building Occupiers And Investors Are Increasingly Turning To Workplace System Integrators To Optimize Their Technology Usage
Workplace System Integration Is A Critical Part Of Broader Business Process Optimization Initiatives And More Targeted Technology Projects
Buyers Should Be Aware Of The Fundamental Differences Between Service Providers’ Areas Of Expertise
Review Of Key Service Capability Developments
Integrators Have Been Rapidly Developing Their Capabilities To Address Customer Pains With Hybrid Workplace Management Challenges
Inclusion Criteria For The 2022 Workplace System Integrators Buyer’s Guide
Accenture Improves Its Offering With A Focus On Cost Efficiency, ESG And IoT Cybersecurity
AMS Workplace Technology Broadens Its Value Proposition With ServiceNow And Nuvolo Partnerships
AREMIS Develops An In-House Tool To Optimize Hybrid Workplace Collaborations And Expands Its Repertoire Of Workplace Software Partnerships
CBRE Develops Its Workplace System Integration Capabilities With Its Buildingi Acquisition
Cushman & Wakefield Augments Its Occupier Services With A Flex Space App Investment
eCIFM Boosts Its Value Proposition By Expanding Its CPIP Offerings And Lease Compliance Capabilities
eFM Enhances Its Regional Presence And Mobile App User Experience
EY Expands Its Workplace System Capabilities As The Spread Of Hybrid Working Creates New Opportunities For Large-Scale Projects
Horizant Builds Out Its Data Visualization Offering Through Digital Twin Services
JLL Technologies Develops Its Services To Better Deliver Agile Working Enablement, Real Estate Investor Technology Deployment And ESG Reporting
Newmark Focuses Its Investment Into Technology Services For The Flex Space Market
Ricoh Hones Its Workplace Management And IoT Capabilities For A Broader Customer Range
Vetasi Builds Out Its Global Network Of Resources For IBM Maximo Deployments With An Acquisition In Indonesia
Table of figures
Figure 1. Workplace System Integrator Service AreasFigure 2. Workplace System Integration Service Definitions
Figure 3. Workplace System Integrator Industry Heritages
Figure 4. Workplace System Integrator Capabilities By Supplier
Figure 5. Workplace System Integrator Service Innovation Trends
Figure 6. Accenture Service Offering
Figure 7. AMS Workplace Technology Service Offering
Figure 8. AREMIS Service Offering
Figure 9. CBRE Service Offering
Figure 10. Cushman & Wakefield Service Offering
Figure 11. eCIFM Service Offering
Figure 12. eFM Service Offering
Figure 13. EY Service Offering
Figure 14. Horizant Service Offering
Figure 15. JLL Service Offering
Figure 16. Newmark Service Offering
Figure 17. Ricoh Service Offering
Figure 18. Vetasi Service Offering
Organisations mentioned
Accenture, Accruent, Acuity Brands, Adobe, Airthings, Alectra Utilities, Algonquin College, Allianz, Alto, Altus Power, American International Group (AIG), AMS Workplace Technology, Amundi, Apache Kafka, Arabesque S-Ray, Aramark, Arcadis, ARCHIBUS, Archibus Solution Centers Germany (ASC-DE), AREMIS, Autodesk, AXA Investment Managers, Bank of Jamaica, Bayer, Beiersdorf, Blackberry, BNL, BNP Paribas, British Columbia Institute of Technology, Buildingi, Cahill, Canada Revenue Agency, Canadian Air Transport Security Authority (CATSA), Canadian House of Commons, Canadian Securities Exchange (CSE), Capgemini, CBRE, Centre for Sustainable Energy, Cisco, City Green Light, City of Barrie, City of Brampton, City of Dallas, City of Hamilton, City of Ottawa, City of Sydney, City of Winnipeg, Cognito iQ, Cognizant, Colliers, Columbia University, Condeco, Confederation of British Business, CPL, Credit Suisse, Crestron, Cushman & Wakefield, DataVision, Dell, Deloitte, Department of Fisheries and Oceans Canada, Department of Justice Canada, Department of National Defence Canada, Deskeo, Digital Attitude, Distech, DS Smith, DXC Technology, easyJet, eCIFM, eFM, EggUp, Embrava, Empact Group, Enel, ENI, EPFL, European Commission, European Investment Bank (EIB), European Security & Defence College, European Union, Evangelische Bank, ExcelRedstone, Excitech, Extron, EY, Feedback Loop, Festo, Fifth Wall, Financial Accounting Standards Board (FASB), FLS, FM:Systems, FMP, Fraser Health Authority, Getty Museum, GIS WebTech, Government Accounting Standards Boards (GASB), Government of the North West Territories, Government of Yukon, GW Pharmaceuticals, hared Services Canada, HCL Technologies, Heathrow Airport, Heineken, Hitachi Energy, Honeywell, Horizant, Hospital for Sick Children, HqO, Hydro Ottawa, IBM, iGUIDE, Illumina, Impec Group, Industrious, Infogrid, ING, Insurance Corporation of British Columbia, International Accounting Standards Boards (IASB), iOFFICE + SpaceIQ , JLL, Johnson & Johnson, Johnson Controls, Judicial Council of California, KBC Bank, KBC Securities, Kennedy Space Center, Keysight Technologies, KPMG, Kyndryl, L&T Technology Services (LTTS), Lenovo, LG, Liquor Control Board of Ontario (LCBO), Logitech, L'Oréal, Lucid, M&T Bank, MapsPeople, Marshall Space Flight Center, Matterport, Max-Planck-Gesellschaft, Mayo Clinic, MCS Solutions, Metrikus, Microsoft, Migros, Mobile Informer, Modo Labs, Mohawk College, MongoDB, Municipal Property Assessment Corporation, NASA, National Research Council Canada (NRC), Natural Resources Canada (NRCan), NAV CANADA, NBI WeBuild Group, Nemetschek Group, Newfoundland Health Authority, Newmark Group, Nexus, NH Hotel Group, Nordion, Northwestern University, Nova Scotia Government, Novartis, Nuvolo, Okta, Onevo, Ontario Power Generation, Oracle, Orange, Organisation for Economic Co-operation and Development (OECD), PepsiCo, Pizzarotti/NBI WeBuildGroup, Planon, PointGrab, Poly, PotentialLife, Privy Council Office, Proxyclick, PTS Consulting, Public Safety & Emergency Preparedness Canada, Public Services and Procurement Canada, PwC, Regional Municipality of York, Regus, Rekeep, Relogix, RELX, RICOH, Robin, Royal Canadian Mounted Police (RCMP), Salesforce, Saltmine, Samsung Semiconductors, SAP, Sapphire Systems, Saskatchewan Government, SCE (EDISON), Schneider Electric, ScreenCloud, SDG&E (Sempra Group), ServiceNow, Sharptree, Shell, Siemens, Simon Fraser University, SimplicITy, Smartcool, SNCF, Sodexo, Solvay, South East Water, Southwest Airlines, Space Systems Loral, Spacewell, Spotify, St. Joseph's Health Care London, State of Florida, Summit Health, Suncor, Talian Infodinamika, Tango, Taronga Ventures, Tata Consultancy Services, TDS, Thompson Rivers University, TikTok, University of Minnesota, Upflex, US Federal Reserve Bank, Vancouver Coastal Health Authority, Vancouver Island Health Authority (VIHA), Vanti, VergeSense, Vetasi, Visma|Raet, Vodafone, VOS Logistics, WeWork, Whitehorse General Hospital, Wipro, Workday, World Bank, Wx Solutions, Yardi, Z#BREAbout the authors
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