Buyer’s Guide: Space And Workplace Management Solutions (2024)

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Executive Summary

This report provides executives in facilities, workplace experience, IT, human resources (HR) and real estate with an up-to-date analysis of 21 prominent specialist space and workplace software platforms. The study collected data from 21 suppliers via questionnaires and product demonstrations, as well as through existing research on the smart workplace market. The past 12 months have seen firms launch workplace experience app functionality focused on employee collaboration and further integrations with productivity and business tools. Space and workplace software firms are also incorporating AI, machine learning and advanced analytics across various functionality areas, such as space planning, employee tasks and occupancy forecasting. Prospective corporate real estate executives and technology buyers can use this guide to support them in their search for a space and workplace management platform that fits their needs, and to help build a shortlist.

Table of contents

Buyer’s Guide: space and workplace management solutions (2024)
Defining space and workplace management software
Space and workplace software solutions go beyond space monitoring and room booking tools
Space and workplace management platforms service a variety of buyers
Firms leverage space management solutions to support portfolio decision-making and workplace productivity
Buyers must be aware of variations in software vendor strategies and offerings
When purchasing space and workplace software, buyers must determine data requirements, integration needs and use cases
Review of key enhancements
Functionality enhancements focus on employee productivity and collaboration
Inclusion criteria for the 2024 space and workplace management software Buyer’s Guide
Appspace forms deeper integrations with Microsoft tools and embeds AI functionality in its software
EG Finland updates Optimaze’s space management and employee collaboration functionality
Enlighted, a Siemens company, launches new collaboration functionality, data capture capabilities and AI models
Eptura initiates Eptura Workplace on its unified platform and strengthens its visitor management offering
Freespace enriches its space management tools to meet hybrid processes and adds new data capture integrations
HubStar expands its hybrid workplace platform with a space management module
Johnson Controls updates the FMS:Workplace platform with new space utilization visualizations and better booking tools
Mapiq introduces a new workplace experience platform built for workplace leaders
Matrix Booking launches a visitor management solution and booking tool enhancements
Modo Labs adds new workplace collaboration functionality and user interface improvements
NFS Technology’s Rendezvous Workspace launches more granular booking tools and improved integrations to support hybrid working environments
PointGrab enhances its CogniPoint solution with new integrations and analytical tools
Relogix’s Conexus introduces predictive forecasting analytics to support portfolio decision-making processes
Ricoh expands RICOH Spaces with new integrations and upgraded hybrid working management tools
Robin adds new value with workplace analytics offering and AI-enabled functionality
ServiceNow expands its Workspace Service Delivery Suite with a centralized application for workplace managers and new data capture capabilities
Smarten Spaces develops its Jumpree platform with smart stacking tools and data capture capacity
Tango updates its space and workplace platform to support planning processes and productivity in hybrid working environments
Thing Technologies forms integrations with Microsoft Outlook and third-party business intelligence tools
Wisp by Gensler launches an analytics tool combining platform data with third-party information for insights
YAROOMS adds visitor management and workplace carbon emissions tracking solutions

Table of figures

Figure 1. Expected spending change on workplace management software in 2024, by level of responsibility
Figure 2. How space and workplace tools can help at various stages of workplace strategies
Figure 3. Real estate executives’ investment plans for space and workplace processes, by portfolio ownership
Figure 4. Space and workplace management solutions included in the Buyer’s Guide
Figure 5. Appspace solution overview
Figure 6. Appspace solution functionality
Figure 7. EG Finland solution overview
Figure 8. EG Finland solution functionality
Figure 9. Enlighted by Siemens solution overview
Figure 10. Enlighted by Siemens solution functionality
Figure 11. Eptura solution overview
Figure 12. Eptura solution functionality
Figure 13. Freespace solution overview
Figure 14. Freespace solution functionality
Figure 15. HubStar solution overview
Figure 16. HubStar solution functionality
Figure 17. Johnson Controls solution overview
Figure 18. Johnson Controls solution functionality
Figure 19. Mapiq solution overview
Figure 20. Mapiq solution functionality
Figure 21. Matrix Booking solution overview
Figure 22. Matrix Booking solution functionality
Figure 23. Modo Labs solution overview
Figure 24. Modo Labs solution functionality
Figure 25. NFS Technology solution overview
Figure 26. NFS Technology solution functionality
Figure 27. PointGrab solution overview
Figure 28. PointGrab solution functionality
Figure 29. Relogix solution overview
Figure 30. Relogix solution functionality
Figure 31. Ricoh solution overview
Figure 32. Ricoh solution functionality
Figure 33. Robin Powered solution overview
Figure 34. Robin Powered solution functionality
Figure 35. ServiceNow solution overview
Figure 36. ServiceNow solution functionality
Figure 37. Smarten Spaces solution overview
Figure 38. Smarten Spaces solution functionality
Figure 39. Tango Analytics solution overview
Figure 40. Tango Analytics solution functionality
Figure 41. Thing Technologies solution overview
Figure 42. Thing Technologies solution functionality
Figure 43. Wisp by Gensler solution overview
Figure 44. Wisp by Gensler solution functionality
Figure 45. YAROOMS solution overview
Figure 46. YAROOMS solution functionality

Organisations mentioned

ABN AMRO, Accel-KKR, Accenture, Access, Accruent, Adidas, ADP, AECOM, AgilQuest, Akin Gump Strauss Hauer & Feld, Allianz, Aloha EPOS, Appspace, Archrock, Arvato (Bertelsmann), ASEE, ASML, ATB, Atrium Health, Autodesk, Bank of America, Bank of Poland, BASF, Beezy, Bet Tzedek, billie, Blue Cross Blue Shield, Booking Holdings, Boston Scientific, Boston University, Brookfield Properties, Business Development Bank of Canada (BDC), Butlr Technologies, California State University Long Beach, Capital One, Catholic Health Initiatives, CBRE, Cerved, Cisco, Citigroup, City of San Jose, Columbia University, Comfy, Community College of Allegheny County (CCAC), Coty, County of Santa Cruz, Creative Office Resources, Crestron Electronics, Danone, Danske Bank, DBS Bank, Dedalus, DekaBank, Deliveroo, Deloitte, DEPT, Derichebourg, Direct Line, Disruptive Technologies, DLA Piper, Dr. Martens, Drees & Sommer, Duke University, Dynatrace, ECE, EDF Energy, EG Finland (formerly Ørn Software/Rapal), Elastic, Eli Lilly, Enlighted, Eptura, FactSet, Finnish Tax Administration, First Citizens Bank, Floorsense, Flow and Form, FM:Systems, Fortune, Freespace, Gensler, Geodis, Glassdoor, Goodyear, Government of Canada, Hapag-Lloyd, HARMAN International, HDFC Bank, Hearst, Heineken, Heritage Bank, High Prairie School Division No. 48, Highmark Health, Hogan Lovells, Hootsuite, HPE Aruba Networking, HSBC, HubStar, Hypoport, IAdea, Interface, Intuit, Investec, ISS Norway, Jigsaw Insurance Services, JLL, Johnson Controls, Julius Baer Group, Kellogg’s, KFC, KPMG, Labcorp, Levi Strauss & Co., Lewis University, Liberty Global, Lidl, Locatee, Loom, Lowe's, LPL Financial, Mapiq, Mappedin, Mapwize, Massachusetts Institute of Technology (MIT), MasterCard, Matrix Booking, McDonald’s, Mercy Health, Metrikus, Microsoft, MMC, Modo Labs, Mondelēz International, Morgan Stanley, Moviri, mtu Solutions, Namely, NASDAQ, NBA (National Basketball Association), New York University (NYU), NFS Technology, NHS (UK National Health Service), Nissan, Northern Arizona University, On, Opencast, Penn State (Pennsylvania State University), Philips, PointGrab, Premier League, Proxyclick, PwC, Regeneron, Relogix, RICOH, Rippling, Robin Powered, Rolls-Royce, ROOMZ, SAGE Publishing, Saipem, Salesforce, Schneider Electric, Senate Properties, Sentara Health, Sephora, ServiceNow, Siemens, SIX Swiss Exchange, Slack, Smarten Spaces, Sodexo, Southwest Airlines, Spica, Syngenta, Tableau, Tagnos, Tango Analytics, Teem, Tether, The Collection, The Predictive Index, Thing Technologies, TIAA, TomTom, Toyota, TraceLink, UK Ministry of Justice, Under Armour, UnitedHealthcare, University of Birmingham, University of Houston, Unum, US Federal Risk and Authorization Management Program (FedRAMP), Utelogy, Vail Resorts, Veeco, VergeSense, Veridian Credit Union, Virgin Media, Vodafone, Webex, Willis Towers Watson (WTW), WNBA (Women’s National Basketball Association), Workleap (formerly GSoft), World Wrestling Entertainment (WWE), YAROOMS, Yarra Valley Water, Yealink, Zalando, Zan Compute, Zoom

About the authors

Joy Trinquet

Senior Analyst
Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intelligence platforms (IWMS/CPIP), building systems integrators, and space and workplace management solutions. Joy joined Verdantix in 2019, having previously worked at BNP Paribas Asset Management as a business development intern. She earned a BA degree in Economics with a concentration on policy, as well as dual minors in computer science and business studies, from New York University.

Claire Stephens

Research Director, Smart Buildings
Claire Stephens is Research Director of the Smart Buildings team. With 18 years of experience in the sector, Claire is recognized as an expert in industries that make up the built environment, in particular, corporate and commercial real estate, and workplace and sustainability technologies. At Verdantix, Claire will be digging into building technology for building owners, occupiers and investors, focusing on how to support them in reaching their ESG objectives. Prior to her arrival at Verdantix, Claire launched Asia’s first corporate real estate, green building and building technology publications. She has also delivered full lifecycle real estate consultancy services covering a broad range of asset types in industries including financial services, oil and gas, pharmaceuticals, technology, consumer goods, media, retail and hospitality.

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