Buyer’s Guide: Field Service Management Software (2025)

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Executive Summary

This report provides decision-makers at industrial and services firms who are responsible for the selection, implementation and management of field service management (FSM) software with an up-to-date analysis of 11 prominent FSM solutions on the market, as well as a broader overview of 24 FSM solution providers. The report analysis leverages data from 11 FSM solution providers collected via questionnaires in September, October and November 2024. To supplement this, Verdantix has built a holistic picture of the FSM market and buyer requirements using a range of publicly available data, as well as insights generated via our annual global survey of 304 executives in operations, maintenance, engineering and process safety roles. Prospective buyers should use this report to support them in their search for FSM software applications that fit their requirements.

Table of contents

Summary for decision-makers
Buyer’s Guide to field service management (FSM) software

Defining FSM software
FSM software space sees renewed activity, spurred by increased spend and acquisitions
The need for greater technician productivity fuels the adoption of FSM solutions
FSM products are evolving around integrating into existing enterprise tech stacks and optimizing with AI
Customers shortlisting FSM solutions should apply four criteria during the selection process
Selection criteria for the 2024 FSM Buyer’s Guide
FieldPulse offers a customizable FSM platform for contractors and industrial equipment OEMs (original equipment manufacturers)
Hitachi Energy targets asset-intensive industries with its Lumada FSM solution
IFS delivers FSM as part of a seamless EAM and ERP ecosystem for asset-centric firms
KloudGin offers a mobile-first FSM that integrates with its asset management solution
OverIT provides a highly integrable FSM solution for linear asset firms
Planon’s FSM solution enhances field and facility management services delivery for enterprises
Praxedo’s FSM solution improves customer experience with real-time tracking via its customer portal
PTC provides comprehensive FSM capabilities, bolstered by its acquisition of ServiceMax
Salesforce Field Service integrates cross-departmental data and AI autonomous agents to streamline operations
ServicePower supplies a global FSM solution with an extensive contractor network
Totalmobile offers a comprehensive FSM platform for the property, public and utilities sectors
 

Table of figures

Figure 1. Product and industry focus of FSM solution providers
Figure 2. FieldPulse FSM solution overview
Figure 3. Hitachi Energy FSM solution overview
Figure 4. IFS FSM solution overview
Figure 5. KloudGin FSM solution overview
Figure 6. OverIT FSM solution overview
Figure 7. Planon FSM solution overview
Figure 8. Praxedo FSM solution overview
Figure 9. PTC FSM solution overview
Figure 10. Salesforce FSM solution overview
Figure 11. ServicePower FSM solution overview
Figure 12. Totalmobile FSM solution overview

About the authors

Henry Kirkman

Industry Analyst
Henry is an Industry Analyst in the Verdantix Industrial Transformation practice. His current research agenda focuses on connected worker solutions, technologies for industrial asset maintenance, and the industrial applications of AI, including generative AI and computer vision. Prior to joining Verdantix, Henry completed a Masters degree in Civil Engineering at the University of Exeter.

Malavika Tohani

Research Director, Industrial Transformation
Malavika leads the Verdantix Industrial Transformation practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins and software solutions for industrial risk and asset management. Malavika has over 15 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

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