Buyer’s Guide: Field Service Management Software (2025)

Summary for decision-makers
Buyer’s Guide to field service management (FSM) software
Defining FSM software
FSM software space sees renewed activity, spurred by increased spend and acquisitions
The need for greater technician productivity fuels the adoption of FSM solutions
FSM products are evolving around integrating into existing enterprise tech stacks and optimizing with AI
Customers shortlisting FSM solutions should apply four criteria during the selection process
Selection criteria for the 2024 FSM Buyer’s Guide
FieldPulse offers a customizable FSM platform for contractors and industrial equipment OEMs (original equipment manufacturers)
Hitachi Energy targets asset-intensive industries with its Lumada FSM solution
IFS delivers FSM as part of a seamless EAM and ERP ecosystem for asset-centric firms
KloudGin offers a mobile-first FSM that integrates with its asset management solution
OverIT provides a highly integrable FSM solution for linear asset firms
Planon’s FSM solution enhances field and facility management services delivery for enterprises
Praxedo’s FSM solution improves customer experience with real-time tracking via its customer portal
PTC provides comprehensive FSM capabilities, bolstered by its acquisition of ServiceMax
Salesforce Field Service integrates cross-departmental data and AI autonomous agents to streamline operations
ServicePower supplies a global FSM solution with an extensive contractor network
Totalmobile offers a comprehensive FSM platform for the property, public and utilities sectors

Figure 1. Product and industry focus of FSM solution providers
Figure 2. FieldPulse FSM solution overview
Figure 3. Hitachi Energy FSM solution overview
Figure 4. IFS FSM solution overview
Figure 5. KloudGin FSM solution overview
Figure 6. OverIT FSM solution overview
Figure 7. Planon FSM solution overview
Figure 8. Praxedo FSM solution overview
Figure 9. PTC FSM solution overview
Figure 10. Salesforce FSM solution overview
Figure 11. ServicePower FSM solution overview
Figure 12. Totalmobile FSM solution overview