Beyond COVID-19: Emerging Best Practices For Occupant Health And Wellbeing

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Executive Summary

Following the COVID-19 outbreak, occupant health and wellbeing has rapidly become a new focal point in building management strategies. This report provides corporate heads of real estate, facilities management, and workplace experience with an overview of best practices for occupant health and wellbeing following the COVID-19 pandemic. To capture emerging best practices Verdantix undertook interviews with corporate executives and workplace technology firms. Verdantix analysis finds that successful occupant wellbeing programmes in the COVID-19 era require firms to consider the door-to-door wellbeing of staff and reconfigure workplaces for social distancing. Facility managers should also explore investments in easy-to-install mobile apps to facilitate health and wellbeing questionnaires and a more contactless building experience.  

Table of contents

How To Reshape Occupant Wellbeing Programmes Following COVID-19  
Before COVID-19 Firms Focused Wellbeing Programmes On Attracting Talent And Supporting Agile Working

Worker Health Is The New Focal Point Of Wellbeing Programmes Following COVID-19
Firms Are Prioritizing Collective Employee Health And Safety Over Individual Comfort
Early COVID-19 Return To Work Programmes Have Focused On Workplace Cleanliness And Health Screening
Firms Are Bringing Staff Back To The Office In Phases To Reduce Risk And Support Social Distancing

A Refreshed Wellbeing Strategy Will Help Firms Ease The Transition To The Post COVID-19 World  
1. Make Flexibility And Iteration Central To Health And Wellbeing Programmes
2. Consider The Door-To-Door Health And Wellbeing Of Employees
3. Reconfigure Workplaces For Infection Control And Social Distancing
4. Improve Staff Communication To Inspire Worker Confidence
5. Focus Workplace Tech Investment On Initiatives That Will Deliver Long-Term Value

Table of figures

Figure 1. Wellbeing Priorities — Before And After COVID-19  
Figure 2. Workplace Health Monitoring Programmes Vary By Effectiveness And Ease-To-Implement  
Figure 3. A Five-Part Programme To Refresh Your Health And Wellbeing Strategy    

About the authors

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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