Best Practices For Incident Management
Access this research
Access all EHSQ Corporate Leaders content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
This report provides managers in operations and EHS roles with an overview of best practices for incident management. The study encompasses issues relating to processes, people, technology and data. To capture best practice insights, Verdantix undertook interviews with corporate safety and operations leaders as well as incident management experts in technology and consulting firms. Verdantix analysis finds that there are ten key practices among firms that exhibit best practices and the main themes revolve around engaging frontline workers and adopting a proactive risk-based safety management approach.Best Practices For Incident Management
Incident Management Is A Core Part Of The Mission For EHS
Diverse Challenges Hinder Successful Incident Management
Workers Passively And Actively Resist Top-Down Incident Reporting Procedures
Technology Blockages Hinder A Consistent Approach To Incident Information Management
Incident Management Processes Focus On The Past Instead Of Predicting The Future
Incident Management Data Is Often Incomplete And Inconsistent
The Maturity Of Approaches To Incident Management Varies Between Organizations
Refocus Incident Management On Worker Engagement And Risk Management
Collaborative Engagement Of Frontline Workers Is Paramount For Breakthrough Incident Management
Define Incident Management As Part Of Operational Risk Management To Move Beyond Compliance
Figure 2. Use Of Software For Safety And Risk Management
Figure 3. Leading vs. Lagging Indicators For Incident Management
Figure 4. Maturity Of Approaches To Incident Management
Figure 5. Investment In Software In 2018
Figure 6. Mobile Apps: Functionality For Incident Reporting
Figure 7. Best Practices For Incident Management
About the Author
Malavika Tohani
VP Research
Malavika is a VP Research at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more efficien...
View ProfileOther related content
Process safety incidents happen when risk signals go unrecognised in time to act. The challenge for many organisations is that their software is built to record what occurred rathe...
Upcoming / 03 November, 2026
Manufacturing is entering a new phase of transformation. Investment in AI, computer vision and connected technologies is accelerating, shaped in part by the renewed push toward dom...
Upcoming / 20 October, 2026
The EHS software market is splitting into two competitive stories. Established EHS software providers continue to dominate complex enterprise selections, backed by deep domain expe...
28 September, 2026
AI may dominate the EHS software conversation, but it is no longer the differentiator it once was. As AI capabilities become increasingly widespread, the 2026 EHS software Green Qu...
28 September, 2026
On August 2, 2026, the EU AI Act reached a major implementation milestone, bringing enforcement powers into effect and moving AI governance firmly into present-day reality. For EHS...
23 September, 2026