Strategic Focus: Customer Insights Into PSM Software

This report provides an in-depth assessment of how customer expectations for process safety management (PSM) software are evolving as organizations move beyond the initial phase of workflow digitization. Drawing on customer interviews conducted for the Verdantix 2026 Green Quadrant report on process safety management software (see Verdantix Green Quadrant: Process Safety Management Software (2026)), as well as wider market analysis, it examines how users judge the operational value of PSM software and how changing requirements are reshaping market priorities.

As organizations mature in their use of PSM software, their priorities are shifting beyond permit digitization and compliance to capabilities that support operational decision-making during work execution. Due to growing complexity around shift handovers, contractor activity, simultaneous operations (SIMOPS) and changing operating conditions, a clear understanding of operational risk, cumulative exposure and barrier status is increasingly important. The firms capturing the most value are those using PSM software to convert that complexity into better-informed frontline decisions, rather than treating the solution as a compliance record.