Smart Innovators: Field Service Management (FSM) Solutions

Executive Summary

This report provides an in-depth analysis of the field service management (FSM) market, profiling 18 leading vendors and their comprehensive solutions. Verdantix offers a high-level assessment to guide potential buyers, evaluating each vendor's capabilities against eight key criteria: work order management; smart scheduling and dispatching; workforce assistance; inventory and resource management; asset management; customer management; business intelligence and analytics; and integrations. The report also synthesizes insights into the FSM functionality most valued by key user groups. Finally, we provide actionable guidance on go-to-market strategies to help vendors futureproof their product offerings.