Smart Innovators: Augmented Reality Solutions For Remote Assistance

Executive Summary

This report provides buyers of augmented reality (AR) solutions for remote assistance with an overview of the current state of the market and an assessment of vendors with the most comprehensive offerings. The study also provides executives at vendors with an understanding of how their capabilities stack up relative to their competitors across eight assessment criteria. Features such as secure connectivity with remote expertise, device agnosticism and retention of call quality even in reduced bandwidth areas are key AR solution capabilities. The report finds that the maturing of AR hardware products has coincided with an increased demand for connected worker solutions owing to workplace restrictions enforced during the COVID-19 pandemic. Buyers must consider four main criteria before selecting an AR solution vendor: the scalability of the solution, the capabilities and use cases in which vendors specialize, the vendor innovation strategy, and integration and future tech developments afforded by the vendor’s partner ecosystem.