Market Trends: Building Outsourced And Managed Services

Executive Summary

This report examines how outsourced and managed services are evolving across the real estate sector. The study explores trends in facilities management (FM), property management, specialist outsourced services and technologically enabled managed services (TEMS). Advances in building technology, and the growing volume of operational data available to real estate decision-makers are reshaping the delivery of outsourced and managed services. Evolving client priorities and uncertainty around how AI will impact building performance and operational costs are influencing outsourcing decisions, contract structures and provider capabilities. Consequently, service providers are expanding their offerings, while new service models are emerging. The traditional boundaries between facilities teams, property teams and hardware manufacturers are becoming increasingly blurred. This report seeks to inform service providers as they adapt to evolving client priorities and technological innovation. Building owners and operators can leverage it as an independent assessment of their technological maturity, and to help them evaluate the building service contracts and offering types that best suit their goals.