Market Overview: Digitizing Facilities Management Services
Susan Clarke
Access this research
Access all Building Digital Platforms & Operational Tech content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
Today a new phase of digitization is taking off in the outsourced facilities management services sector as providers start to adopt new generations of IoT-enabled technologies, mobile-based solutions and software powered by more advanced analytics. These digital technologies have the potential to bring major efficiency improvements to this labour-intensive sector and help revive business models that are coming under pressure. This report helps senior executives in facilities services firms gain an understanding of the current state of digitization in the facilities management sector and make informed decisions regarding which applications of technologies deliver the most value today. The report also provides a forward-looking analysis of the technologies that will continue to gain traction in the sector over the next three years.Market Overview: Digitizing Facilities Management Services
The Facilities Management Services Sector Is Ripe For A Digital Revolution
Market Challenges Force Facilities Services Firms To Review Business Models
End-Customers Are Pushing For Greater Performance From Their Contractors
Mobile Apps, IoT And Remote Management Are Starting To Disrupt Facilities Management Services
Global Real Estate And Facilities Services Firms Are Launching High-Profile Digitization Programmes
Remote Management And Workforce Management Tools Are Improving Labour Efficiency
Fieldworker Mobile Apps And Remote Monitoring Are Aiding Services Firms In Meeting SLAs
Facilities Services Firms Are Launching New Digital Workplace Services To Gain Competitive Advantage
Traditional Value Pools Hamper Services Firms In Making Transformative Technology Investments
In The Next Three Years Digitization Will Focus On Smartening Up Staff Activities And Taking Paper-Based Processes Online
Figure 2. Technology Is Smartening Up Eight Core Facilities Management Processes
Figure 3. Remote Management Technology Is Changing The Delivery Of Facilities Management Services
Figure 4. Three Phases Of Facilities Management Services Digitization
About the Authors
Susan Clarke
Research Director
Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace managem...
Rodolphe d’Arjuzon
Chief Product Officer and Co-Founder
Rodolphe co-founded Verdantix in 2008. As Chief Product Officer, he leads the firm’s research strategy and intellectual agenda. With over 20 years of experience in techn...
View ProfileOther related content
Sustainability leaders are navigating changing rules while making sure every claim stands up to scrutiny. The EU Omnibus has narrowed reporting requirements and clarified timelines...
Upcoming / 27 January, 2027
Buildings are increasingly judged on how well they perform, as energy costs and carbon targets put pressure on portfolios and tenant expectations continue to rise. Connecting build...
Upcoming / 20 January, 2027
Building and facilities maintenance teams are under pressure to improve operational efficiency, control costs and keep buildings running smoothly. Yet fragmented systems, disconnec...
Upcoming / 02 December, 2026
A Super El Niño is under way, and its consequences for energy systems are already visible. Hydro generation capacity is declining as water reserves fall, grid stress is intensifyin...
Upcoming / 01 December, 2026
Selling facilities and workplace software is becoming more challenging. Buyers have diverse priorities, varying levels of technology maturity and different expectations of the busi...
Upcoming / 17 November, 2026
Imagine swimming home after a century away and finding the front door finally open. That's roughly what happened on the Klamath River in October 2025, when Chinook salmon reached t...
29 October, 2026