Market Insight: Robotization Of Customer-Facing Services
11 Sep, 2024
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Executive Summary
The use of robots in non-industrial real estate is expanding, driven by advancements in AI, and decreasing technology costs. Traditionally confined to high-risk environments such as manufacturing and industrial operations, robots are now starting to enhance customer-facing services across numerous asset types, such as real estate, hospitality, healthcare and retail. This report analyses the state of the market for customer-facing service robots, covering the different types of robots and their use cases across various real estate asset types. Technology buyers seeking to invest in robots should use this report to understand the areas of highest value, as well as the barriers to consider before deploying robots.
The expansion of robots from high-risk environments to non-industrial real estate assets
The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
Figure 1. Six categories of service robots by application area
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
Aethon, Agilex Robotics, Alibaba, Aquiline Drones, ATEAGO, AutoStore, Bear Robotics, Best Buy, Black Canyon, Boston Dynamics, Brain Corp, Cobalt AI, Daxbot, DJI, Doxel, Dyson, ECOVACS, ENTRANCE Robotics, Gausium, Giovanni L., HC Robotics, Heemskerk Innovative Technology, Hilton Hotels, Incheon International Airport (IIA), International Federation of Robotics (IFR), iRobot, Johnny’s Restaurant, Knightscope, KTV Working Drone, LG Electronics, LionsBot, Lowe’s, Lucid Bots, Marriott, MARSES Robotics, Matterport, Medventi, NEURA Robotics, Nevins Newfield Inn, New York City Police Department, NEWA Robots, Oneway Robot, Onward Robotics, OTTO, Ottonomy, PAL Robotics, PAR Systems, PARO, Pudu Robotics, RightHand Robotics, Roborock, Robotnik, Segway Robotics, Simbe Robotics, Skylark Group, Skyline Robotics, SMP Robotics, SoftBank Robotics, St Marien Hospital (Cologne), Starship Technologies, Target, Teledyne, Trilogy NextGen, UBTECH Robotics, United Robotics Group, Unitree Robotics, Verobotics, Westin Hotels and Resorts
About the Authors
Joy Trinquet
Senior Analyst
Joy is a Senior Analyst at Verdantix, specializing in real estate, facilities and workplace technology, with a particular focus on integrated workplace management systems/conn…
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Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing …
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