Market Insight: Robotization Of Customer-Facing Services
11 Sep, 2024
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Executive Summary
The use of robots in non-industrial real estate is expanding, driven by advancements in AI, and decreasing technology costs. Traditionally confined to high-risk environments such as manufacturing and industrial operations, robots are now starting to enhance customer-facing services across numerous asset types, such as real estate, hospitality, healthcare and retail. This report analyses the state of the market for customer-facing service robots, covering the different types of robots and their use cases across various real estate asset types. Technology buyers seeking to invest in robots should use this report to understand the areas of highest value, as well as the barriers to consider before deploying robots.
The expansion of robots from high-risk environments to non-industrial real estate assets
The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
Figure 1. Six categories of service robots by application area
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
Nevins Newfield Inn, Knightscope, UBTECH Robotics, International Federation of Robotics (IFR), Roborock, RightHand Robotics, iRobot, Bear Robotics, NEURA Robotics, OTTO, Oneway Robot, Robotnik, Daxbot, Lowe’s, Incheon International Airport (IIA), AutoStore, Skyline Robotics, Johnny’s Restaurant, Trilogy NextGen, Ottonomy, United Robotics Group, Heemskerk Innovative Technology, Agilex Robotics, Gausium, Medventi, MARSES Robotics, PARO, PAR Systems, New York City Police Department, Verobotics, Westin Hotels and Resorts, Best Buy, Giovanni L., Matterport, Onward Robotics, Lucid Bots, SoftBank Robotics, DJI, Marriott, SMP Robotics, Hilton Hotels, St Marien Hospital (Cologne), LG Electronics, NEWA Robots, Target, Aethon, Dyson, Cobalt AI, Boston Dynamics, LionsBot, Black Canyon, ATEAGO, Simbe Robotics, Teledyne, HC Robotics, ECOVACS, Doxel, Starship Technologies, Skylark Group, Segway Robotics, Aquiline Drones, Unitree Robotics, KTV Working Drone, Pudu Robotics, ENTRANCE Robotics, PAL Robotics, Alibaba, Brain Corp
About the Authors
Joy Trinquet
Senior Analyst
Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intellige…
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Claire Stephens
Research Director, Smart Buildings
Claire Stephens is Research Director of the Smart Buildings team. With 18 years of experience in the sector, Claire is recognized as an expert in industries that make up the b…
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