Market Insight: Robotization Of Customer-Facing Services
Access this research
Access all Real Estate, Facilities & Workplace Tech content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
The use of robots in non-industrial real estate is expanding, driven by advancements in AI, and decreasing technology costs. Traditionally confined to high-risk environments such as manufacturing and industrial operations, robots are now starting to enhance customer-facing services across numerous asset types, such as real estate, hospitality, healthcare and retail. This report analyses the state of the market for customer-facing service robots, covering the different types of robots and their use cases across various real estate asset types. Technology buyers seeking to invest in robots should use this report to understand the areas of highest value, as well as the barriers to consider before deploying robots.The six types of non-industrial robots that impact customer experiences
Various types of real estate asset types use robots to enhance customer and worker experiences
Buyers looking to deploy robots face a relatively small vendor market and high investment costs
Figure 2. Example hospital material delivery robot
Figure 3. Value derived from different categories of robots across asset types
About the Authors
Joy Trinquet
Principal Analyst
Joy is a Principal Analyst at Verdantix, specializing in real estate, facilities and workplace technology, with a particular focus on integrated workplace management systems/c...
View Profile
Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing ...
View ProfileOther related content
AI workloads are increasing infrastructure demands at the same time as energy costs, capacity constraints and sustainability requirements continue to rise. As a result, many data c...
Upcoming / 26 August, 2026
Energy costs are volatile, trade route supply is uncertain, grids are unstable, and boards are demanding proof before capital moves. This webinar explores how leading real estate a...
Upcoming / 04 August, 2026
Integrated Workplace Management Systems/Connected Portfolio Intelligence Platforms (IWMSs/ CPIPs) are designed to unify space, workplace, maintenance, and real estate management in...
27 July, 2026
.jpg?sfvrsn=46593d45_1)
The moment an employee walks through a building's front door, they are already forming a judgment. Is the lobby welcoming or purely functional? Does someone acknowledge them by nam...
26 June, 2026
Developers, asset owners, project management firms and investors face a fragmented market of project planning software vendors, each making competing claims about AI, interoperabil...
23 June, 2026
You walk into the office and immediately hear your co-workers in the open area talking to – or even talking over – one another. You scan the meeting rooms to find most of them occu...
04 June, 2026