Green Quadrant: Workplace Systems Integrators 2023
13 Sep, 2023
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Executive Summary
This report provides a detailed, fact-based comparison of the 12 most prominent workplace systems integrators available in the market. Workplace systems integrators provide consulting and implementation services for various technology and software solutions to help clients improve workplace productivity, employee experience and building efficiency. Based on the proprietary Verdantix Green Quadrant methodology, our research spanned 90-minute live briefings, customer interviews, vendor responses to an 82-point questionnaire and data from a survey of 350 real estate decision-makers. The analysis finds that the leaders in the market are offering comprehensive systems integration services that enable their customers to get value from multiple technologies, including integrated workplace management systems (IWMS), workplace mobile apps and Internet of Things (IoT) technologies. The evaluation of service provider capabilities and market momentum reveals that five firms — Accenture, Cognizant, Deloitte, EY and JLL — currently lead the market, while other providers have strong capabilities in specific areas, such as access control, operational technology systems and energy management. Real estate executives and landlords should use this report to help them select the implementation partner best suited to meet their workplace needs.
The state of the workplace systems integration market
The scope of workplace systems integration continues to broaden
Integrators are investing in energy and data management capabilities to address customer pain points and future real estate portfolio needs
Customers must be aware of variations in service provider strategies
Firms are engaging workplace systems integrators to help improve hybrid experiences and optimize real estate portfolios
Real estate strategies focus on optimizing costs, employee experiences and hybrid working programmes
Customers emphasize systems integrators’ support services and understanding of their business when evaluating providers
Green Quadrant for workplace systems integrators
Green Quadrant methodology
Evaluated firms and selection criteria
Evaluation criteria for workplace systems integrators
Accenture provides market-leading services for large-scale IoT platform and energy management implementations
AMS Workplace Technology applies IWMS/CPIP and facility management process expertise to deliver end-to-end deployments
Through its Digital Solutions departments, AREMIS helps enable a digital workplace with IWMS/CPIP implementation and workplace services
Cognizant provides end-to-end workplace system integration services with market-leading technical expertise and enhanced customer time-to-value
Deloitte’s market-leading consulting and technical services enable end-to-end real estate portfolio transformation projects
eCIFM establishes new partnerships in the IWMS/CPIP market to provide clients with more options
EY combines real estate and technical expertise to deliver comprehensive, market-leading services and customized solutions
Horizant combines technical and industry-specific expertise to offer IWMS/CPIP implementation services
JLL provides market-leading IT consulting and software deployment services for workplace management solutions
Ricoh offers tailorable workplace services and solutions to drive workplace digitization projects
ROI Consulting Group delivers IoT-enabled IWMS/CPIP platforms and continuous improvements with support services
Vanti, a workplace-focused master systems integrator, enables intelligent, connected offices and process automation
The scope of workplace systems integration continues to broaden
Integrators are investing in energy and data management capabilities to address customer pain points and future real estate portfolio needs
Customers must be aware of variations in service provider strategies
Firms are engaging workplace systems integrators to help improve hybrid experiences and optimize real estate portfolios
Real estate strategies focus on optimizing costs, employee experiences and hybrid working programmes
Customers emphasize systems integrators’ support services and understanding of their business when evaluating providers
Green Quadrant for workplace systems integrators
Green Quadrant methodology
Evaluated firms and selection criteria
Evaluation criteria for workplace systems integrators
Accenture provides market-leading services for large-scale IoT platform and energy management implementations
AMS Workplace Technology applies IWMS/CPIP and facility management process expertise to deliver end-to-end deployments
Through its Digital Solutions departments, AREMIS helps enable a digital workplace with IWMS/CPIP implementation and workplace services
Cognizant provides end-to-end workplace system integration services with market-leading technical expertise and enhanced customer time-to-value
Deloitte’s market-leading consulting and technical services enable end-to-end real estate portfolio transformation projects
eCIFM establishes new partnerships in the IWMS/CPIP market to provide clients with more options
EY combines real estate and technical expertise to deliver comprehensive, market-leading services and customized solutions
Horizant combines technical and industry-specific expertise to offer IWMS/CPIP implementation services
JLL provides market-leading IT consulting and software deployment services for workplace management solutions
Ricoh offers tailorable workplace services and solutions to drive workplace digitization projects
ROI Consulting Group delivers IoT-enabled IWMS/CPIP platforms and continuous improvements with support services
Vanti, a workplace-focused master systems integrator, enables intelligent, connected offices and process automation
Figure 1. Service lines and technology categories evaluated
Figure 2. Workplace systems integrators landscape and provider backgrounds
Figure 3. Ranking of real estate objectives over the next three years
Figure 4. Corporate real estate executive initiatives and investment trends
Figure 5. Capabilities criteria for workplace systems integrators
Figure 6. Momentum criteria for workplace systems integrators
Figure 7. Capability criteria scores for workplace systems integrators
Figure 8. Momentum criteria scores for workplace systems integrators
Figure 9. Green Quadrant for workplace systems integrators 2023
Figure 2. Workplace systems integrators landscape and provider backgrounds
Figure 3. Ranking of real estate objectives over the next three years
Figure 4. Corporate real estate executive initiatives and investment trends
Figure 5. Capabilities criteria for workplace systems integrators
Figure 6. Momentum criteria for workplace systems integrators
Figure 7. Capability criteria scores for workplace systems integrators
Figure 8. Momentum criteria scores for workplace systems integrators
Figure 9. Green Quadrant for workplace systems integrators 2023
Locatee, Haltian, Advanced Technology Group (ATG), Accenture, Eptura, Condeco, Rentacrate, Pamafe IT, Freespace, Metrikus, Paris Aéroport, Johnson Controls (JCI), Flannery Plant Hire, Hank, EY, PointGrab, Albertsons, Microsoft, Hammersmith and Fulham Council, Fortune, Informa, AppSense, KPMG, Spica Technologies, Edmonton Public School Division (EPS), Wx Solutions, The Clarient Group, International Organization for Standardization (ISO), HELLA Aglaia, Chevron, Richard L Hoffman and Associates, Evolve FM, CBRE|ESI, CAFM Resources, MACRO (a Savills company), Envio, Raet, NTT DATA, FieldFLEX, AWS, CoreNet, Fresno Unified School District, Atos, Serraview, Toogethr, CrowdComfort, National Research Council Canada, Planon, Foncière Magellan, Portland Public Schools, CBRE, ROI Consulting Group, Nordomatic, Google, Building Engines, Basking, UBS, General Electric (GE), Impec Group, Xovis, Schneider Electric, OccupEye, University of Nebraska-Lincoln, Yondr, Vanti, XY Sense, Orange, EvoEco, IAdea, easyJet, Relogix, Modo Labs, Cisco, Arabesque, OpenAI, Cenero, GSK Vaccines, Thingworx, City of Dallas, SAP, Paradise Birmingham, HubStar, Fisheries and Oceans Canada, Z#BRE, Palantir, Commuty, FM:Systems, Wipro, ServiceNow, IM Group, Visma, Disruptive Technologies, House of Commons of Canada, Content+Cloud, VMWare, Government of Saskatchewan, Infogrid, Envizi, Butlr, Pure AV, SwiftConnect, Comfy, Snowflake, Grafana, Cushman & Wakefield, SoFi Stadium, X20, KODE Labs, JLL, HqO, BGIS, AVEVA, Yardi, Deloitte Digital, iOFFICE, Royal Institute of British Architects (RIBA), IBM, World Bank, Enlighted, Amazon, Nuvolo, Midlands Engine Investment Fund, Sodexo, MRI Software, LocusLabs, Integrated Environmental Solutions (IES), Autodesk, AVC, PTC, US Federal Reserve System, CleanRobotics, eCIFM Solutions, Hydro Ottawa, AMS Workplace Technology, AREMIS, EcoVadis, Deloitte, Tata Consultancy Services, SpaceIQ, Tridium, Atrius, ScreenCloud, Honeywell, ARCHIBUS, Tango, PFH Technology Group, International Facility Management Association (IFMA), Mapsted, Hewlett Packard Enterprise, VergeSense, Intelex, PwC, RICOH, Microshare, Cognizant, Horizant, Corelia
About the Authors
Joy Trinquet
Senior Analyst
Joy is a Senior Analyst at Verdantix, specializing in real estate, facilities and workplace technology, with a particular focus on integrated workplace management systems/conn…
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Rodolphe d’Arjuzon
Chief Product Officer and Co-Founder
Rodolphe co-founded Verdantix in 2008. As Chief Product Officer, he leads the firm’s research strategy and intellectual agenda. With over 20 years of experience in techn…
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